• Assistant Vice President/General Manager - Healthcare Business - BPO Jobs in Bangalore,India - 24759781

  • Innoquest Consulting
  • Save Job
  • 15 - 18 Years
  • Posted : above 1 month

Job Description:

The aforesaid opportunity is with a business process management (BPM) client that focuses on back office processing, contact centers and HRO solutions

Position AVP/GM Healthcare (BPO) - (PMO, Strategy, Solution)

Mandatory ask for the role 15+ years experience with 5-10 years in Project Management in US Healthcare (Clinical Operations/Payer Business) / experience in Solutions / New Business Development / Six Sigma Black Belt preferred

Duties and responsibilities

- Support strategic projects in healthcare with a fairly robust understanding of the healthcare industry, the competitive landscape, market drivers

- Work with the Practice Office leader in all projects that require multiple virtual team collaboration and assist in project governance including project update process/cadence and escalates critical decisions to reach stakeholders

- Identify areas for improvement in business processes and technology tools, across the various accounts in collaboration with the PO/ account heads

- Assist PO in creation of collaterals across the various new product and market strategy in conjunction with the HC marketing SPOC within HGS and APH

- Work with practice leaders and operations leaders in execution of identified projects and track ROI to client and to HGS financial metrics

- Clarify project objectives, drive consensus and communicate plans and results to stakeholders and management in each of the projects

- Monitor team milestone completion; identify process and operational roadblocks; owns and consults solution development with stakeholders, and escalates critical decisions to reach alignment, in consultation with the PO leader

- Stay up-to-date on global healthcare trends impacting HGS solutions and services

- Proactive and driven by curiosity and collaboration


- 5+ years in supporting US healthcare

- 8 -10 years in supporting Improvement initiatives

- Should have experience in Leading project improvement initiatives

- PMO experience required


- Minimum education Bachelors Degree, or its equivalent, in a business-related curriculum

- Six Sigma certification preferred (Black belt)

Unique Skills

- Excellent communication skills with ability to work across the delivery geos with varied functions and designations

- Result driven

- Good understanding of the competitive market in healthcare relevant benefits administration, population health management, value-based engagement and interoperability areas of development

- Good working knowledge of fundamentals of technological advancements in health care IT

- Should have leadership skills to be able to guide and navigate stakeholders in project completion

- Excellent planning and coordination skills along with documentation ability

- Familiar with tools and frameworks for driving projects

- Ability to communicate and interact with leaders across geos to drive results

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 02nd May 2020

Key Skills:

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