• Assistant Sales Manager Proactive Jobs in Ahmedabad,India - 23828830

  • Marriott

Job Description:

Provides total account management support for assigned property accounts By applying the principles of strategic account management, this position will partner with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from their assigned accounts Executes the overall account strategy for assigned accounts to generate and maximize business for the property As an Account Manager, this individual will develop strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel The position will focus specifically on growing market share from transient and group revenue
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
Develops and implements the overall account strategy for assigned accounts
Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives
Penetrates assigned accounts for group and transient
Explores opportunities for extended stay and catering sales business
Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales
Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings Activities include sales calls, entertainment, FAM trips, trade shows, etc
Develops and implements strategic sales plans
Understands the overall market dynamics - competitors strengths and weaknesses, economic trends, supply and demand etc and how to sell to assigned accounts
Identifies emerging business opportunities and risks within assigned accounts and provides feedback to key stakeholders (ie property Leadership)
Achieves account revenue and sales goals as defined by Leadership
Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction
Conducting Daily Sales Activities
Executes sales strategy to achieve property goals
Executes designated sales strategies to develop and solicits specific accounts to achieve revenue goals
Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)
Maintains current business Accounts for new business within accounts
Develops and achieves operating budgets and manage controllable expenses
Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting
Participates in and practice daily service basics of the brand (ie, MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day)
Leverages methodologies, technical and business knowledge across the market
Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs
Engages in property related events that support the development of existing and new accounts (eg, GM Reception, Concierge Level hospitality, etc)
Providing Exceptional Customer Service
Gains understanding of the hotel s primary target customer and service expectations
Serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event
Serves as the account s local service guarantee by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers 100% satisfaction
Acts as the customer s advocate through understanding account needs and opportunities
Effectively resolves guest issues that arise in the sales process; brings issues to the attention of property leadership
Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to Marriott International
Building Successful Relationships
Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs
Leverages appropriate Above Property Sales and property Leadership to ensure account saturation, pull-through of account strategies and selling solutions at the local property level
Develops a close working Account with Operations to ensure execution of strategies at the hotel level
Leverages all available sales channels, (eg, marriottcom, group and transient intermediaries, field sales, worldwide reservation offices, etc), in an effort to optimize sales revenues
Additional Responsibilities
Conducts and coordinates site inspections for hotels, as required
Performs other duties, as assigned, to meet business needs,

Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 15th Apr 2020

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