• Assistant Reservatons Manager Jobs in Hyderabad,India - 25516402

  • Marriott
  • Save Job
  • 2 - 2 Years
  • Posted : above 1 month

Job Description:

Job Description
Job Category ReservationsLocation The Westin Hyderabad Mindspace, Raheja IT Park, Hyderabad, Andhra Pradesh, India VIEW ON MAP Brand Westin Hotels & ResortsSchedule Full-timeRelocation NoPosition Type ManagementStart Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise


Responsible for soliciting and managing of reservations sales-related opportunities Manages and provides training and work assignments to Reservations Sales staff Actively up-sells each business opportunity to maximize revenue opportunity Achieves personal and team related revenue goals Responsible for driving customer loyalty by delivering service excellence throughout each customer experience Provides service to our customers in order to grow share of the account on behalf of the company


Education and Experience

High school diploma or GED; no work experience required


2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area


Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals

Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them

Closes the best opportunities for the property based on market conditions and property needs

Monitors same day selling procedures to maximize room revenue and control property occupancy

Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts

Uses sales resources and administrative/support staff effectively

Assists in monitoring group reservation forecast data

Coordinates with sales and Convention Services to process rooming lists and reservation cards

Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)

Assists with monitoring accuracy of reservation sales orders within tracking systems

Tracks no-show reservations and processes charges as needed

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations

Manages wait list and prioritizes order of wait list contacts to be made

Prepares work and maintenance orders

Providing Exceptional Customer Service

Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience

Services our customers in order to grow share of the account

Provides excellent customer service consistent with the daily service basics of the brand

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Sets a positive example for guest relations

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company

Handles guest complaints and disputes following the instant pacification procedures

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Utilizes all available on the job training tools for employees

Creates monthly labor scheduling for team

Additional Responsibilities

Utilizes applicable intranet for resources and information

Creates contracts as required

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws,

Profile Summary:

Employment Type : Full Time
Industry : Hotel/Restaurant
Salary : Not disclosed
Deadline : 24th Jun 2020

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