Job Description:

Roles and Responsibilities

  • Presentable with participant management skills Need to have good presentation skills along with knowledge in adult learning principles (Preferably TTT certified)

  • Conducting communication, process, sales, essential skills training for new joiners and refresher trainings / Coaching

  • To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live calls

  • Handhold the trainees during OJT phase to ensure their smooth transition into production environment

  • Handle all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT phases

  • Conduct Job Knowledge Quiz for trainees and certified agents

  • Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client

  • Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters)

  • To be updated with the latest product updates and manage content ensuring implementation of updates on the floor Followed by dip checks on implementation %

Profile Summary:

Employment Type : Full Time
Industry : BPO / Call Center
Salary : Rs 5 Lakh/Yr
Deadline : 10th May 2020

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