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  • 6 - 11 Years
  • Posted : above 1 month

Job Description:

Assistant Manager - Training - Mumbai 4 - 6 yrs

Global Professional Services Chennai 08/05/2014 HR Service for All Categories Job/Ref No AM/Mahape/Domectic/BPO UG - Any Graduate - Any Specialization Key Skills
Training and development 4 - 6 yrs rekhagpsconsultantcoin Assistant Manager - Training Number of Vacancies 360 - 420 Lkh/annum CTC Description
Minimum 04 06 years of BPO - Voice and Back Office Experience in Online retail customer service
Minimum 02 years in Training Development Minimum 01 years in Team Manager role Strong Customer Service Attitude Excellent communication skills Written and Verbal
Strong experience in Training Delivery on Product, Process, Systems and Soft Skills/Customer Centricity in online marketing customer service support
Team management experience in Training Operations and Training Delivery
Conflict resolution skills
Analytical thought Process Knowledge of sales and upsell Working knowledge of Content Development TNI and TNA Understanding and implementation
Principal Duties and Responsibilities
Implementation of the Training policies
Managing complete training lifecycle - Training Calendar, Roll- out, Feedback, Control Mechanism, Analysis and Reporting along with classroom delivery
Training Delivery, Operations and Solutions Training NHIT Batches and refreshers as and when required Develop Action plans and report out the improvement process
Assessing the quality of training, adherence to training plan, schedules, content and delivery
Coordinate training and maintaining records
Certification closure for the New Hires as per the standards and expected output
LMS reporting Training and Induction of newly joined Employees Creating awareness on new product launches
Involved in developing short term training capsules based on specific needs of the business or new product launches

Strong Experience in implementing data analysis and sharing findings without getting under any influence
Analyze Audit data, Compliance, Communication Process related data
Participate in calibrations to ensure consistent scoring feedback delivery approach
Support floor Training Initiatives Resolution Communication /Vitality Trainings etc
Monitor calls on Communication, Soft Skills, and Process Compliance Parameters as and when needed

Team Manager, Direct reporting to Training Leadership for Business (Deputy/Group Manager)
Direct Control Area 01 Lead Associate Training Important Notes 6 Days Working Rotational Shifts No Transport Minimum 0%; Maximum 25% Customer Service Support - Online Retail UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Mahape, Mumbai,

Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 15th Apr 2020

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