• Assistant Manager / Senior Officer, Account Services, Technology & Operations Jobs in Hong Kong - 23834186

  • DBS Bank Ltd
  • Hong Kong
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Assistant Manager / Senior Officer, Account Services, Technology & Operations - ( WD05754 )

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation In T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels

Responsibilities

Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements especially for customer acceptance requirements

Handle internal/ external customer enquiry and timely and ensure responsive problem solving /escalate to supervisor for enquiries from branches and other units/ parties within benchmark

Provide periodic operational reports and management reports as required

Perform checking and reconcilement of general ledgers and other system records on timely basis

Provide suggestions to the supervisor on ways to improve the efficiency and quality of services

Assist team leader to streamline the workflow and update the operation manual

Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations

Provide guidance and support to subordinates and monitor actual performance to provide quality services to customers

Requirements

Degree holder

Knowledge of consumer banking practices & procedures

Specialized academic qualifications or experience in general banking operations is an advantage

Minimum 3 years experience in banking operations

Good PC knowledge skill

Candidate with less experience will be considered as Senior Officer

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

We regret only shortlisted candidates will be notified

Primary Location Hong Kong

Job Operations

Schedule Regular

Employee Status

Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Banking -General
  • Functional Area : Banks/Insurance/Financial Services
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

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