• Assistant Manager Quality Jobs in Navi Mumbai,India - 25677096

  • Cleartrip Travel Services Pvt Ltd
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Role Summary

Responsible to provide oversight and direction for the quality function in a service center operation, managing a team of Quality Executives/ Sr Executives, monitoring, auditing and implementing quality & compliance standards, initiatives and analysis for the service centers/channels and managing the calibration process across all enterprise contact centers

Key Responsibilities

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to minimize error opportunities
Responsible for conducting process level analysis root cause analysis, trend analysis, training need analysis for the process etc and designing plan of action to minimize the errors/defects
Initiating activities/projects on the operations floor to enhance productivity with quality
Participating in internal & external calibration sessions with Quality/Operations
Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action
Work with LOB team to ensure the RCA is completed for all the escalated cases
Identifying areas of improvement and preparing the process to achieve the desired Quality Standards
Participate in weekly vendor meetings, address key Quality performance concerns, and follow up on vendor action plans to drive the performance
Providing supervisors & manager with regular performance feedbacks on the executives
Knowledge management for the team and quality control
Designing new templates, daily dashboard and analysis of reports/data to measure team performance
Supervise and work closely with the LOB team to develop the overall process improvement strategy and quality plan
Arranging mandatory and desirable trainings for QAS Training on QMS, data analysis and basic quality tools to enhance process improvement ability
Highlighting issues as per the quality parameters
Validation of Sampling Plan on monthly basis, Random audit of TM process on key controls like PERCENT age audit and Sampling method adherence
To use quality monitoring data management system for compiling and tracking performances at team and individual levels

Minimum Qualifications Graduate / Diploma (10 2 3 / 10 3)

Professional Certifications IATA Preferred though not mandatory, COPC & Six Sigma

Language Skills English skill Spoken Hindi (neutral accent)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Quality/Process Control
Role : Quality Assurance
Salary : As per Industry Standards
Deadline : 15th Jul 2020

Key Skills:

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