• Assistant Manager Production Support , Oracle , ERP , SQL Jobs in Noida,India - 25332338

  • KPMG
  • Save Job
  • 7 - 9 Years
  • Posted : above 1 month

Job Description:

09 - Jan - 2019

Assistant Manager Production Support , Oracle , ERP , SQL


Job Description

Role Assistant Manager Production Support ,

Oracle , ERP , SQL

Location Noida

Years of

Experience 7 - 9 Years post - graduation

Team Information Technology Service (ITS)


Type Full - Time / Permanent



Responsible for the day - to - day maintenance

of the application systems in operation , including tasks related to identifying

and troubleshooting application issues and issues resolution or escalation

Responsibilities also include root cause analysis , management communication and

client relationship management in partnership with Information Technology

Service team members Ensures all production changes are made in accordance

with life - cycle methodology and risk guidelines In depth Functional knowledge

of the application(s) supported and interdependencies


Skills color#7A838B;backgroundwhite >

Symbol;color#1F497D >

Knowledge of the

following tools and technologies Oracle ERP , SQL , BPM , Integration

service and Windows operating systems Knowledge on Infrastructure (Network and

Open systems) is added advantage

Symbol;color#1F497D >

Basic knowledge on

Ticket / Incident management systems eg JIRA , Mantis , etc

Symbol;color#1F497D >

Experience in

Incident Management , Change Management and Problem Management

Symbol;color#1F497D >

Experience in

Infrastructure Support , Configuration and Release Management

Symbol;color#1F497D >

Experience in

Infrastructure Support , Configuration and Release Management

Symbol;color#1F497D >

Risk / Finance domain


color#7A838B;backgroundwhite >


& Professional Qualifications

backgroundwhite >UG

Engineering (Preferably IT) , PG will be an added advantage

backgroundwhite >Bachelor s

degree in a related field preferred , or equivalent combination of

education and experience

backgroundwhite >7 - 9

years related work experience in in Front - end application Monitoring

services and overall production support operations


& Responsibilities

Symbol;color#1F497D >

Represent the

Production Support organization on company - wide project teams

Symbol;color#1F497D >

Monitor process and

software changes that impact production support , communicate project

information to the production support staff and raise production support issues

to the project team

Symbol >

Prioritize workload ,

providing timely and accurate resolutions

Symbol >

Perform production support

activities which involve assignment of issues and issue analysis and resolution

within the specified SLAs

Symbol >

Provide daily

support with resolution of escalated tickets and act as liaison to business and

technical leads to ensure issues are resolved in timely manner

Symbol >

Participate in

knowledge transfer to ensure better grasp of the product and domain

Symbol >

Suggest fixes to

complex issues by doing a thorough analysis of root cause and impact of the


Symbol >

Coordinate with

Application Development Team to successfully deploy software releases in both

User Acceptance Testing and Production environments





Service Line


Job Level

Senior Associate / Senior Team member

Contract Type


Full Time / Part Time

Full Time

About us

text - autospacenone > Overview

text - autospacenone > KPMG is a global network of professional firms providing Audit ,

Tax and Advisory services We have 138 , 000 outstanding professionals working

together to deliver value in 150 countries worldwide

text - autospacenone >mso - bidi - theme - fontminor - latin >KPMG in India , a professional services firm ,

is the Indian member firm of KPMG International Cooperative ( KPMG

International ) was established in September 1993 As members of a cohesive

business unit they respond to a client service environment by leveraging the

resources of a global network of firms , providing detailed knowledge of local

laws , regulations , markets and competition

text - autospacenone >mso - bidi - theme - fontminor - latin >The combined support of the Human resource ,

administration , finance , Risk and technology form the backbone of the Firm The

support function works parallel to the business aligning the Firm s People

agenda with the business goals



Sub Region

EMA (no sub - region)

Profile Summary:

Employment Type : Full Time
Industry : NBFC ( Non Banking Financial Services )
Salary : Not Disclosed
Deadline : 06th Jun 2020

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