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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

L2 Support, Responsible for 24*7 operational support involving - Support Incidents which are relatively less complex , requires basic level of knowledg e on Database (Oracle) to resolve such cases - Health Checks of Database Server s and environments, monitor queues - Support PSR, Change Management, Task Mana gement related cases under supervision of L3 resource - Escalates cases requiring high level of expertise to Team Lead for timely resolution - coordinates with all the stake-holders to expedite the resolution for P2 and P3 cases -Supp orts Service Documenatation

Meeting the SLA, KPIs set for the service line Zero Quallity Failures due to the mis-configuration or over-look any Request or Incidents Taking sk ills to the next level

Oracle Database Administration , UNIX, RAC, ASM Data Guard, RMAN, Shell Scr ipting ITIL Framework

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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