Job Description:

Assistant Manager - ( SAL00005T )


* Attend escalations and ensure quick resolution

* Interact with customers for feedback on GIB products / Services/ Responsiveness of officers

* Evaluate achievement of productivity of all officers / team members on various pre defined parameters

* Provide feedback to team members on productivity and quality parameters

* Drive reward and recognition programs for motivating team members to improve performance

* Regularly train team on processes, products, soft skills, etc

* Proactively highlight Top / Bottom performers on a regular basis through different MIS

* Guiding the team on exception scenarios

* Ensure team members are in line with YES PERSONALITY guidelines

* Liaise with internal stakeholders like GIB product team, NOC, GIB Program Team, etc for different queries and escalations

* Distribution of leads to team members on a regular basis

* Keep a tap on the nos of accounts and value of funding expected on a daily basis

* Keep the senior management abreast on the team members performance on a regular basis

* Ensure team members are trained on various new products, processes and services

* Achieve business targets set for the team in terms of nos of accounts active, generation of CASA FD book, cross sell of other products like YES REMIT, etc

* Achieve quality targets in terms of quality scores, feedback from customers, etc as per defined benchmark

* Liaise with stakeholders on various customer queries

* Participate in audit / compliance / products / management reviews


Competencies / Skill set required

3 to 7 years experience in Operations Management
Must exhibit leadership and mentoring sensibilities
Must have a superior writing skills related to information and instruction skills
Excellent computer skills and proficient in Word, Excel , Outlook
Must be Task , team and dead line oriented , team player
Must be available for periodic travel to Contact Center locations
Excellent verbal communications and people skill required

Primary Location India-Maharashtra-Mumbai

Work Locations Yes Bank Tower, Ifc Mumbai

YES Bank Tower Indiabulls Finance Centre Tower 2 Senapati Bapat Marg YES BANK Ltd


Job Assistant Manager

Organization Sales Alternate Channels Outbound Contact Centre

Schedule Regular

Shift Standard

Job Type Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Yes Bank Ltdarfix

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