• Assistant Manager - Front Office Jobs in Indonesia - 25672665

  • Jumeirah International LLC
  • Indonesia
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East

Jumeirah Bali is located on the Southern tip of the exclusive Jimbaran district, looking out onto the pristine sands of the renowned Dreamland surfers beach and is adjacent to Balis exclusive New Kuta Golf Course

Consisting of spacious private villas, set amidst lush and tropical gardens Jumeirah Bali will feature architectural designs reflective of Balis rich cultural heritage and modelled after an ancient Javanese - Hindu water palace

Descriptions

The Assistant Front Office Manager will report to Front Office Manager

The candidate to manage the operations of the Front Office Department, by ensuring product quality standards are met and that optimum service is provided to all hotel guests, according to the organizations business objectives

To perform the Human Resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximise guest satisfaction Promotes the desired work culture around the core values

Carries out assignments as delegated by the Front Office Manager, ensuring that all company and Hotel policies and procedures and minimum standards are adhered to, Assists in establishing standards of performance and job descriptions of service staff, Assists in the co-ordination of special promotions and provides administrative support necessary

Main Duties

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

Monitor Front Office, and particularly Guest Services personnel, to ensure known repeat guests and other VIPs receive special attention and recognition

Maintain inter-departmental relationships to ensure seamless customer service

Assume overall responsibility for maintaining standards in line with the Leading Quality Assurance, Jumeirah Hallmarks and Signature Standards, achieving the departmental target of the Customer Service Survey (JD Power)

To assist the Guest Services team in meeting VIP guests on their arrival at the hotel

Approve upgrades and special amenities

To supervise allocation of rooms for VIP arrivals and the ordering of amenities in conjunction with the Guest Services Managers

To develop and implement programs to further improve and enhance levels of service and guest care within the Front Office departments

To ensure Front Office is ready for all Internal and External quality audits

To ensure all action plans based on quality audits are formulated and followed up on by the Section Heads

Monitor and implement procedures to maintain Profile Quality

Dealing with Guest issues and complaints at a senior level

Correspond with guests pre-arrival as well as post departure on any guest issues

Qualifications

Qualifications

Essential

Indonesia National Citizen
Degree qualification from a recognized hotel or business school

Desirable

Master Degree in a Business or Hotel Related Major

Experiences

Essential

At least 2 years Managerial Front Office experience in a large property working with a culturally diverse workforce
F & B and Rooms knowledge

Desirable

Experience preferred in other reputable international chain properties
Bali experience
Managing a teams above 30 colleagues

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 15th Jul 2020

Key Skills:

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