• Assistant Manager Front Office Jobs in Delhi,India - 25039837

  • Taj Hotels

Job Description:

Job Descriptions

Assistant Manager Front Office

Reports to Front Office Manager

Responsibilities



  • Staffing and Scheduling of the shift and allocation of duties

  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction

  • Facilitate learning and development for all the team members

  • Performance Appraisal/ Management of the staff in the department

  • Ensure that all the operational standards set for all the processes are followed

  • To liaison and build relationship with regular and repeat guests

  • Ensure that all the security, hygiene and aesthetic standards of the hotel are met

  • High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps

  • To ensure proper check in and check out process

  • Room allocation

  • Smooth Check In & Check Out

  • Special requirements of the guest

  • Guests to be met on check in by DM s

  • Departure invoices to be sent on time

  • All Departure Invoices are ready with supporting voucher

  • To ensure proper registration process has been followed

  • All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences

  • All Void Reg Cards authorized by DMs & filed

  • All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file

  • Prepare reports and ensure timely updates

  • No PX room pending for today/ If pending mail sent to FOM

  • Prepare reports on Occupancy, Average rates, Reservations etc

  • Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests

  • To ensure the Single Window is created at 1600 and circulated at 1900

  • Associate wise GSTS to be done daily and a month-end report to be given to the FOM

  • To maintain and check that process registers are duely filled and updated

  • Ensures norms, procedures and systems for safety and security of guest belongings (eg Lockers, Left luggage etc) are followed

  • To keep check on costs and ensure efficiency

  • To ensure Transport cost is controlled as per budgets and submission of Monthly report

  • P&S cost to be controlled as per budget, consumption report to be submitted every month end

  • Up selling targets to be met

  • To ensure targets and cost control of the Business Centre are met

  • To follow-up, co-ordinate and to ensure process adherence

  • To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings

  • To ensure proper stocking and timely availability of welcome amenities

  • To ensure associate of the day feedback is carried out as per targets

  • To ensure kid cookie mails and special occasion mails to be sent as per schedule

  • OYG calling to be regula1rized and OYG s to tracked and followed

  • To ensure proper co-ordination of transport

  • To ensure departure calls are done

  • To make sure lobby upkeep maintained at all time

  • Any other responsibilities assign to you from time to time



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Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 09th May 2020

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