• Assistant Manager CX & SCM Design SCM Design_Packaging Planning Jobs in Gurgaon,India - 25676209

  • TALPRO
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Experience of working in Customer Centric roles with experience of handling Customer Care Operations/Projects
Improve Customer service experience, create engaged customers and facilitate organic growth
Identifying, designing and implementing sustainable and scalable improvements in existing processes
Conduct RCAs of customer issues and collaborate with operations and Supply Chain to solve for these issues
Engage with multiple stakeholders for improving customer experience
Study different processes, drive standardization and eliminate non value added activities
Define success metrics for projects, monitor project pilots and ascertain project success/failure
Coordinating development of tech products with the product team in line with the process requirements

Education/Experience

Bachelors / Masters Degree in any discipline
5 years of experience in Customer Experience Improvement
Excellent analytical & problem solving skills
Green belt and Black belt certifications preferred
Basic SQL Data Extraction skills
Well versed with functioning of CRM softwares
Good Project management experience
Ability to influence other teams and align them towards the common goals

Keyskills

Customer Service Customer Experience Customer Centric Customer Care Operations Supply Chain

Desired Candidate Profile

Please refer to the Job description above
Education-

PGMBA/PGDM - Any Specialization

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 15th Jul 2020

Key Skills:

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