• Assistant Manager Agency Management, Recoveries West Jobs in Pune,India - 25334439

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  • 3 - 4 Years
  • Posted : above 1 month

Job Description:

This role involves monitoring and managing agency in Recovery to attain the desiredperformance output with cost effectiveness leading to profitability Key responsibilities include managing Recovery and meeting performance andcompliance objectives The agency manager is also expected to continuouslymonitor and identify gaps if any and transmit the observations for action onthe assigned portfolio

Vendormanagement and compliance to applicable policy guidelines is a key deliverable

Essential Responsibilities


DrivePortfolio Resolution by conversion of cheque pick-ups, resolution / Norm /Roll Back / Recovery on field portfolio according to targets allocated tomultiple agencies for their respective location

Timelyidentification and reporting of Skips/Fraud/RTP/Non-Starters for portfoliosegmentation

Ensure ongoingreview rhythm with stakeholders to identify opportunity areas

Timely reviewof vendors performance in respective location


Ensure properdocumentation of customer interactions and raise alarms appropriately as percompliance procedures

Ensure datasecurity

ConductSVCL-Ensuring timely audit of vendor processes and documents for multipleagencies in respective location


Monitor CAPEas per collection strategy, Operations, compliance and Billing - Ensure PaymentLogistics - TAT adherence, proper hand-off procedure for cash collection andpayments reach operations

Ensuringtimely raising of multi vendor bills/provisions for respective location

Field supportalong with FOS basis requirement on selective accounts

Perform duediligence on accounts for settlement and ensure wing to wing closure


Ensuremotivation of Field Executives by imparting knowledge on card industry,negotiate better, escalate cases etc

Ensurelocation coverage as per SLA designed with stakeholders

Ensure regularinteractive sessions conducted at all agencies for respective location

Track hiring,ensuring timely certification of field executives as per process and definedtimelines

Measures ofSuccess ( (Define the Outcomes expected of the role)

- Deliver onStrike Rate, Resolution, Normalization Roll Back, Recovery numbers as perassigned targets

- Timely and100% allocation of referred accounts to field vendor

- Securetransmission of data to vendors Deliver on FM Score and 100% SVCL Coverage

- Timelytraining and DRA certification of field executives to meet RBI guidelines

Candidateshould have a Bachelors / Post graduate degree in any stream with minimum 3- 4years of expertise in handling outsourced vendors

Relevantexperience in collection vendor management would be an addedadvantage

Advancedworking knowledge of Microsoft applications - Excel, Word, PPT


EffectiveTeam Management Skills

Interpersonal Communication Skills

PreferredIndustry - Credit Card Field- Collections


Profile Summary:

Employment Type : Full Time
Industry : Education / Training
Salary : Not Disclosed
Deadline : 06th Jun 2020

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