• Assistant Manager Agency Management, Recovery Non Metro Jobs in Chennai,India - 25331818

  • SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED
  • Save Job
  • 1 - 5 Years
  • Posted : above 1 month

Job Description:


Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation Ensure ongoing review rhythm with stakeholders to identify opportunity areas Timely review of vendors performance in respective location


Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures Ensure data security Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location


Monitor CAPE as per collection strategy Operations, compliance and Billing - Ensure Payment Logistics - TAT adherence, proper hand-off procedure for cash collection and payments reach operations Ensuring timely raising of multi vendor bills/provisions for respective location Field support along with FOS basis requirement on selective accounts Perform due diligence on accounts for settlement and ensure wing to wing closure


Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc Ensure location coverage as per SLA designed with stakeholders Ensure regular interactive sessions conducted at all agencies for respective location Track hiring, ensuring timely certification of field executives as per process and defined timelines


- Deliver on Strike Rate, Resolution, Normalization Roll Back, Recovery numbers as per assigned targets
- Timely and 100% allocation of referred accounts to field vendor
- Secure transmission of data to vendors Deliver on FM Score and 100% SVCL Coverage
- Timely training and DRA certification of field executives to meet RBI guidelines
- Communication Skills
- Resourcefulness
- Vendor Management
- Planning and Organising
- Negotiation Skills
- Computer skills with a strong knowledge of MS Office
- Initiative taking and willingness to stretch
- Working in teams,

Profile Summary:

Employment Type : Full Time
Industry : Education / Training
Salary : Not Disclosed
Deadline : 06th Jun 2020

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