• Assistant Front Officer Manager Jobs in Dubai - 23818580

  • EMIRATES PALACE HOTEL
  • Dubai

Job Description:

Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards

They are also responsible for up selling rooms to maximize the room revenue They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Managers responsibilities to ensure continuity and maintenance of standards

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinskis most unique city properties It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai

Key Responsibilities

Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guests satisfaction and needs
Participate in the development, implementation and review of the policies, procedures, practices and standards
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations
Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling
Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers complaints to ensure their satisfaction
Greet VIP guests upon their arrival and escort them to their room Establish good rapport and offer assistance for the duration of their stay
Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment
Identify training needs, plans training activities and oversee their implementation for all front office sections Follows up to ensure compliance and efficiency of training activities
Assist in the preparation of the annual budget and manning guide and manage within
budgetary guidelines
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions
Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Competencies

3 Years Experience in Front office management in 5 Star Luxury Hotel Chain is required
Have strong verbal and written English skills as well as advance knowledge of Opera
Proficiency in Microsoft Office (Word, Excel and PowerPoint) and Basic knowledge of Micros
Fluency in English (Written and Spoken)
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
Very strong individual to lead a huge diverse team

Additional knowledge of foreign language is an advantage

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : HR / Administration / IR
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 14th Apr 2020

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