• Assistant Front Office Manager Jobs in Dubai

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Job Description:

Assistant Front Office Manager (in English)

Assistant Front Office Manager

Assist the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards are met

They are also responsible for up selling rooms to maximize the room revenue They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Managers responsibilities to ensure continuity and maintenance of standards

Emerald Palace Kempinski Dubai

An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises of 391 luxuriously appointed rooms, of which 56 are exquisitely spacious suites Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon The hotels wide variety of international restaurants, the Parisian-inspired Cinq Mondes Spa, boutique mall and cinema provide ample dining and entertainment attractions With its opening in 2018, the hotels classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following

Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guests satisfaction and needsParticipate in the development, implementation and review of the policies, procedures, practices and standards
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations
Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling
Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers complaints to ensure their satisfaction
Greet VIP guests upon their arrival and escort them to their room Establish good rapport and offer assistance for the duration of their stay
Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment
Identify training needs, plans training activities and oversee their implementation for all front office sections Follows up to ensure compliance and efficiency of training activities
Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions
Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function

Desired Skills & Qualifications

Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel
Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
Proficiency in Microsoft Office (Word, Excel and PowerPoint), Advanced knowledge of Opera, Basic knowledge of Micros
Must have strong written, verbal communication and customer relation skills, decision-making and organizational skills Should be a leader who can both supervise employees and provide customer service to hotel guests The ability to work independently and in teams
Results-oriented with the ability to be flexible and work well under pressure
Understand payroll and inventory management

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service We pride ourselves on delivering a beautiful performance for each and every one of our guests And for our employees, we provide a stage on which they can flourish and realise their full potential

Embrace an experience as individual as you are!

Organization Kempinski Hotels

Location Emerald Palace Kempinski Dubai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : HR / Administration / IR
Role : Front Desk
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:


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