• Canada

Job Description:

Assistant Front Office Manager

Primary Location Canada-Winnipeg-The Fairmont Winnipeg

Employee Status Regular

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!

Hotel Overview Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies Just step outside our Winnipeg hotel and the city is at your feet

Summary of Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following

Demonstrates Fairmont Service Promise and Accor Values in all interactions with both guests and colleagues

Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions

Guides and manages the overall Front Office operations during the assigned shift

Maximizes occupancy and average rate through participation in the budget, outlook and yield management

Reviews arrival reports and VIPs to ensure that all procedures are followed

Oversees the requirements of group business, including review of room status and blocking of rooms, convention agendas and special requirements

Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements

Assists the Front Office colleagues during busy periods, including coverage of breaks

Ensures organization and communication of information to all Front Office staff and other departments to ensure the highest level of guest satisfaction

Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel

Handles guests inquires and concerns with professionalism

Participating in recruitment, training, development, and Performance Management of Front Office colleagues as required

Arranges and participates in communication meetings within the Front Office Department

Reports all incidents (guests and colleague) and does follow-up, to ensure the efficient resolution of potential claims

Adheres to Health & Safety policy and ensuring safe work practices are followed at all times

Adheres to the hotels environmental policies and procedures

Other duties as assigned


Two years proven supervisory experience in Front Office
Extensive knowledge of Front Office policies and procedures
Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment
Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties
Must be able to work well under pressure for all shifts, in a fast paced and constantly changing environment
Impeccable professional presentation
Strong aptitude for technology and previous experience with similar hotel & restaurant applications a requirement
Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications
Must have excellent written and verbal communication, interpersonal and leadership skills
Hospitality Administration program diploma or degree from a recognized institute an asset
Previous use of Fidelio Opera and Micros 9700 a strong asset
Working knowledge of a second language and its application in the hotel and hospitality industry an asset
Standard First Aid and CPR an asset

Visa Requirements To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada We do not provide offer letters to applicants seeking to get their work visas Applicants must have their work visas in place prior to applying

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Management / Supervisory

Schedule Full-time

Shift Rotating / Shift Work

Travel No

Job Number LOM00550

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

Fairmont Hotels & Resortsarfix

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