• Assistant Director of Food & Beverage Jobs in Kolkata,India

  • Westin Hotel
  • Save Job
  • 4 - 8 Years
  • Posted : above 1 month

Job Description:

Assists in leading the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department Delivers products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment


Education and Experience

High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area


2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area


Developing and Executing Food and Beverage Strategy and Goals

Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations

Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution

Ensures integration of departmental goals in game plans

Leading Food and Beverage Teams

Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings, staff meetings, culinary team)

Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts

Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings and staff meetings)

Reviews staffing levels to ensure that guest service and operational needs are met

Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors

Provides feedback to employees based on observation of service behaviors

Utilizes employee feedback and an open door policy to identify and address employee problems or concerns in a timely manner

Communicates critical information gained from pre- and post-convention meetings to areas of responsibility

Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned

Order and purchase equipment and supplies

Maximizing Food and Beverage Revenue

Reviews financial reports and statements to determine how Food and Beverage is performing against budget

Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees

Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service

Ensuring Exceptional Customer Service

Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement

Strives to improve service performance

Managing and Conducting Human Resource Activities

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures

Communicates and executes departmental and property emergency procedures

Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation

Ensures new hires participate in the department s orientation program and receive the appropriate new hire training to successfully perform their job

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance

Establishes guidelines so employees understand expectations and parameters

Ensures employees receive on-going training to understand guest expectations

Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 18th Mar 2020

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