• Assistant - Channels & Services Operations Jobs in Mumbai,India

  • Standard Chartered Bank Ltd

Job Description:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Ensure output control performed as per guidelines & within timelines
Ensure Wealth output control performed as per laid down wealth process & within SLA
FAS / PIS transaction processed as per laid down process & RBI guidelines
Ensure Insta Kit activity handle as per laid down process
Handling of requests for voucher retrievals, duplicate statement, TDS , IBC
Deliverable handling Cheque books, KYC , Account closure , NBR payorders
S2O documents processing , archival of vouchers & documents as per laid down process
Handling regulatory & court cases
Ensure timely & correct regulatory return submissions
Managing ATM related activity
Ensure deceased claim processed within TAT
Ensure proper updation of all registers/system updation daily as applicable
Maintain and provide Dash board and volume data correctly and promptly to the concerned
Record Archival as per laid down process/timelines
Ensure safe custody items managed & reviewed regularly
Reconciliation of Sundry & Suspense account
FTS requests cash pick up & cheques pick up process as per guidelines
Undelivered debit cards & cheques books processing as per guidelines
All logistics cash vendor bills are being process within TAT

Transaction Processing (Excellence)

Consistently exceed productivity, accuracy and timeliness norms
Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions
Cross skill self across a number of different process elements and product areas
Utilize all training opportunities available

Control and Risk Mitigation

Adhere to laid out processes and procedures while completing process actions
Ensure to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits
Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager
Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy

Control and Risk Mitigation (Excellence)

Inculcate the practice of doing Right the First Time ( FTR)
Identify errors and omissions resulting from routine process actions and proactively mitigates
Ensure appropriate and adequate documentation is in place for process actions

Customer Management

Timely resolution of customer queries
Accurate and timely customer reporting Being client-focused
Understands customers requirements, able to apply them and guide others

Customer Management (Excellence)

Articulate customers needs, and proactively develops rapport
Improve overall customer experience through TAT improvement
Simplify Processes

Work Management

Priorities and schedule own work accordingly to meet workload peaks and troughs
Communicate own work plan issues and escalates potential bottle-necks

Work Management (Excellence)

Help team leader for extended periods proactively
Provide team leader with potential solutions to capacity constraints

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Standard Chartered Bank Ltdarfix

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