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Job Description:

Assistant Area Manager Location Pune, Maharashtra, India

Full-time

Assistant Area Manager

Role Overview We, at Zolo, are looking for a Assistant Area Manager to handle end-to-end responsibility for customer experience, including sales activities & operations management, for Zolo Co-living Spaces for the designated cluster in the city The ideal candidate should have 1-3 years of experience in core sales / operations / general management roles He/she should have good problem solving and analytica abilities and come from a good pedigreed college with excellent academic scores

About Zolo Zolo is Indias leading and fastest growing provider of managed co-living spaces which are fun, flexible and functional We are Series-B funded by Nexus Venture Partners, IDFC Alternatives and Mirae Asset and valued at ~USD 100 mn in the last round With an aim to provide a completely hassle-free long term living experience to working professionals as well as students, our living spaces offer a wide range of basic and luxury living amenities Our managed living solutions are looking to elevate the experience in traditional paying guest accommodations / hostels, and offer beautiful living experience Our biggest USP comes from a vibrant resident community, omni channel platform, fully furnished rooms, and complete bouquet of services as hygienic and healthy food, daily housekeeping, seamless internet facilities, hi-tech security and more - all enabled by technology
We are currently present in 10 cities (Bangalore, Chennai, Pune, Mumbai, Hyderabad, Gurgaon, Noida, Delhi, Kota and Coimbatore) with over 22,000 live beds and fast expanding within these geographies as well as to other cities Founded by alumni of IIM, IIT, AIIMS, ISB, we are currently a team size of 1,000 and expanding aggressively

About the Role/ Responsibilities The role of the Community Operations Manager would encompass the following
Customer Delight Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations
Customer Acquisition and Conversion Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage
hyperlocal marketing activities etc
Property Operations Supervision of property staff and their daily tasks
Hiring and training for all property staff, housekeepers
Community Events Organize community events at Zolo Properties
Data Recording and Analysis Maintain customer data, analyze them and come up with insights to improve customer satisfaction, retention and acquisition
Cost management for all properties in the cluster, to keep cost under guidelines
Compliance activities in terms of keeping all records for the residents, staff and vendors

KPIs for the role would be the following
Maintaining a high Customer Satisfaction Score for all properties in the cluster
Meeting occupancy targets for all properties in the cluster
Cost management and control
Process adherence and timely reporting

Desired Experience/ Background Prior Community & Operations Experience We are looking for young and energetic team players with experience in sales, operations and general management, preferably in B2C industries like hospitality, banking, insurance, supply chain and logistics
People Management Experience The ideal candidate should have prior experience of dealing with people across levels and managing outcomes under all circumstances
Educational Background Engineers and MBAs from top tier institutes would be preferred; Excellent academic credentials is a must

Desired Competencies Strong customer handling skills
Strong people management skills
Strong problem solving and analytical skills
Good program management skills
Should exhibit a high degree of initiative and on-the-ground execution focus
Languages Complete Fluency in English and Regional language is a must

Location & Compensation Location Pune

Compensation As per Industry Standards

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality, Catering/Food Services/Restaurant
Functional Area : Sales/Business Development
Role : Channel Sales
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
Zeloarfix

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