Job Description:

ASI FSD For Pune with a DTH company

3 - 8 Years

Pune

Job Description

Roles and responsibilities

1 Installation and Field Repair
2 Selection, appointment and continuous management of ISPs
3 KPI / SLA management (of various delivery units / partners)
4 Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple
5 Ensure that SOP is followed for install time and quality Customer Satisfaction
6 Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7 Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8 Responsible for ETA/IMA
9 Input for Capacity Planning and forecasting
10 Responsible for actual available capacity
11 Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery

Salary INR 3,00,000 - 7,50,000 PA

IndustryConsumer Electronics / Appliances / Durables

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Role CategorySenior Management

RoleService Delivery Leader

Keyskills

installation & repair customer service

Desired Candidate Profile

Please refer to the Job description above
Education-

UGBTech/BE - Any Specialization

Company Profile

Talent Leads HR Solutions Pvt Ltd

Talent Leads HR Solutions (P) Ltd is an Executive search & Recruitment firm managed by a team of professionals We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
TALENT LEADS HR SOLUTIONS PVT LTD

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