• Area Service Manager - Site Support Business - Heavy Commercial Vehicles Jobs in Guwahati,India

  • Paramount Pioneers
  • Save Job
  • 5 - 12 Years
  • Posted : above 1 month

Job Description:

Purpose Responsible for establishing, driving and developing the site support business model through the Dealer Channel territory by securing vehicle uptime & customer satisfaction

Key Job responsibilities

1 Manage Service & Parts support through respective dealer set up for the vehicle in off road segment

2 Responsible for service deliverables and achieving site KPIs pertaining to aftermarket through the dealers

3 Customer relationship management

5 Ensure monthly business & operation sign off with customer through a dealership

6 Driving continuous process improvement and best practices in the site to enhance Service Quality & deliveries

7 Identify issues, Business challenges dealer-wise and drive activities critical to improve customer satisfaction for off-road segment customers

8 Ensuring norms are met at the dealership

9 Ensuring timely feedback to Back-end HQ team through technical reports and failure analysis reports

10 Dealer engagement & satisfaction

11 Adherence by the dealers for achieving the site operating procedure & standards

12 Ensuring dealer operating standards are met for Service at the site levels

a Training dealer teams on-site operations and standards

b Identifying gaps and closure of action plans

c Ensure proper usage of systems to support dealer processes

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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