Job Description:

Area Service Incharge- FSD For Nagpur & Nasik with DTH co

Job Description

1 Installation and Field Repair
2 Selection, appointment and continuous management of ISPs
3 KPI / SLA management (of various delivery units / partners)
4 Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple
5 Ensure that SOP is followed for install time and quality Customer Satisfaction
6 Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7 Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8 Responsible for ETA/IMA
9 Input for Capacity Planning and forecasting
10 Responsible for actual available capacity
11 Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams
12 Ensure that there are no fraudulent accounts created / installed in the state
Required Candidate profile

BE, Btech is must with good consumer durable industry experience

Salary INR 3,00,000 - 7,00,000 PA

Industry Telecom/ ISP

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Role CategorySenior Management

RoleService Delivery Leader


Field Service Service Delivery SLA Management

Desired Candidate Profile

Please refer to the Job description above

UGBTech/BE - Any Specialization

Company Profile

Talent Leads HR Solutions Pvt Ltd


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Product Development
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:


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