• Area Manager - Operations - eCommerce/Online Jobs in Delhi Ncr

  • Ace of Clubs Hiring Partners
  • Delhi Ncr
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

1 To ensure smooth and SOP compliant functioning of Warehouse and Last Mile operations in the allotted area within the City

2 Area Manager is responsible for leading and managing a team of 300+ executives and TLs and is incharge of customer experience and operational cost metrics

The role would require the candidate to perform the following tasks

1 Customer Experience

a Ensure adherence to the Service Level Agreements as informed to the customer

b Work towards continuous improvement for serving all customers within the stated service delivery times

2 Manpower Management

- Lead a large fleet of delivery executives and warehousing employees across the area and warrant an efficient and healthy work environment

a Onboard and train TLs ensure that they follow the required guidelines while performing different tasks

b Manage onboarding and training of Delivery Executives and Sorters through TLs

c Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

d Monitor the performance metrics of reportees and take necessary actions to improve the same

3 Process and compliance

- Implement contingency plans to counter any lapses in the regular workflow/timelines to avoid escalations

a Ensure compliance in hub operations and logistics

4 Ensuring availability of adequate fleet and/or build the fleet to meet the demand

Desired Candidature

1 Any Graduate with relevant experience (MBA Preferred)

2 Prior experience in logistics industry with extensive people management exposure

3 Should be comfortable working with MS excel Should be able to investigate for root causes on complaints and other issues occuring in day to day operations

4 Customer first attitude

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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