• Other Tamil Nadu

Job Description:

Job Description and Responsibilities


  • You will lead a team of fleet managers to optimize efficiency of operations and achieve the performance target for these areas You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas

  • You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focuses on order fulfillment, logistics and customer experience You will be responsible for leading and managing a team, their performance, expectations and goals

  • Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview

  • Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics

  • Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment

  • Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence;

  • Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview


Desired Skill Set


  • Graduate with 1-4 years of experience in operations management

  • Prior experience in process design and operations implementation (preferably in logistics/supply chain management)

  • Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy

  • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals

  • Must have ability to multi-task, manage multiple hubs and establish priorities

  • Good leadership skills (Experience in managing blue-collared employees is a big plus)

  • Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills

  • Attention to detail and ability to critically think through and resolve problems;

  • Strong people management skills; Good in conflict management; Result oriented individual

  • Understand lean operations strategies (especially concepts relevant to services industry)

  • Able to come up with new ideas to improve customer performance standards



At Swiggy, we never stop searching for innovative ways to put our consumers first, provide opportunities for our partners and employees alike, and nurture our business Our journey towards becoming India s leading food ordering and delivery platform is not short of a roller-coaster ride All this way made possible because of our unwavering belief in our core values, from which we built Swiggy s culture, brand and behavior

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Profile Summary:

Employment Type : Full Time
Industry : Consumer Durables / Electronics
Salary : Not Disclosed
Deadline : 10th May 2020

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