• Mexico
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Architect Customer Delivery

Location

Mexico City, Mexico

Additional Location(s)

Guadalajara, Latam other

Area of Interest

Customer Experience

Job Type

Professional

Technology Interest

Networking, Service Provider

Job Id

1273726

New

What Youll Do As a Customer Delivery Architect, you will

Play a major role in ensuring Cisco is fully integrated and delivering to the expectations of our Cable operators, ensuring consistently outstanding customer experience
Be in a key customer facing role, working closely with key players, throughout customer organizations, from the technical staff through the CXO level to build strong working relationships as a trusted advisor
Stay abreast of customer challenges and the Cisco technical solutions and/or Cisco Advance Services offerings can be proposed to mitigate/eliminate these challenges
Ensure the Cisco and Cisco Customer Experience strategy (eg network automation, analytics, security, optimization, etc) is developed to address current/future customer needs and business/mission objectives

Drive Services-wide engagements

Who Youll Work With You will work directly with the customer and across multiple Cisco teams to translate single solutions into business value, while ensuring service delivery You will have significant customer interaction including architecture and leading early stage pilots In addition to being aligned with the customers strategies, the Architect needs to be aligned closely with all Cisco Customer Experience teams engaged at the customer sites This includes providing clear and concise customer requirements; ensuring the Cisco team is working towards the correct integrated solution for the customer; the customer is understanding of the proposed Cisco solution; and that any potential gap or issue is identified quickly, and brought to the attention of the correct Cisco team members to resolve This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with both CX Architects and Customer Delivery Consulting Engineers

Who You Are Minimum Qualifications

CCIE (preferably Route/Switch or SP) or equivalent experience
BS in Computer Science, Electrical Engineering or equivalent experience
10 years of experience in customer roles, within technical delivery, IT, or pre- sales product engineering
Self-motivated individual that is dedicated to exceeding client expectations
Strong interpersonal skills
Excellent written and oral communications skills for both a technical- and executive-level conversations
Ability to present complex solutions/ideas across all levels of participants
Ability to work in a team environment as both a leader and an individual contributor
Ability to interact with and/or lead multiple multi-functional teams to achieve a common goal
Ability to build and maintain trust and relationships with customers
Ability to understand industry strategies, business challenges, and desired business outcomes and develop a solutions-oriented strategy, at a vertical or segment level, that can deliver proposed outcomes
Recognize how our technology can fulfill customer business/mission objectives, and have the ability to translate our technical solutions to their desired outcome and execution strategy vernacular
Experience with cable operators
In-depth knowledge of Route Switch, Data Center and Security technologies; multi-vendor knowledge appreciated

Strong customer consulting experience in network design, implementation and optimization

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company A blockchain company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
Cisco Systems Incarfix

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