• Arabic Language Jobs in Hyderabad,India

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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Job Description
Job Summary

You are responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations You will receive minimal direction on routine and general problem solving issues

Job Responsibilities include

Provide first line support for customer service requests logged either through the ONESOURCE Indirect Tax Support Network or through the toll free customer hot line Support includes
Researching initial request
Confirming expectations with the customer
Resolving requests using existing knowledge base, historical records and/or own experience
Follow established escalation procedures to assign request to appropriate level as required
Follow up on all open and assigned requests and ensure closed loop process and communication occurs throughout the life cycle of the request
Manage and enhance customer support system and knowledge base to encourage further self-service capabilities by customers and partners
Evaluate existing customer support plans and procedures Update as required
Assist with other technical and analytical projects as assigned
Convey customer feedback to product management and executive staff
Maintain a working relationship with all departments
Translating OS and Applications specifications and documentations into Arabic
Writing test cases (Arabic and English) for desktop and windows store applications
Taking team huddles and communicating with clients
Analyzing, validating and verifying issues (bugs)
Arabic Localization Testing Microsoft Operating Systems (Windows 7, Win8, Win 81, and Windows 10)
Compatibility testing between applications and operating systems
Reviewing the test cases and automating the test cycle process
Reporting bugs on apps Compatibility, functionality, localization etc
Achieving test execution productivity, defecting management as per process and timely releasing of test dashboard
Quality interaction with clients and timely responding to client, preparing traceability matrix
Make sure that test environment is ready for the test execution with the application and other required softwares Preparing the machine with the test environment of the current build and make it ready for Testing


Bachelors degree in business, information systems or computer science
Oral fluency in Arabic language - mandatory
Ability to learn new technologies quickly
Experience with relational databases desired, not required
Experience with Application Servers desired, not required
Experience determining and developing requirements for enterprise financial solutions desired, not required
Good project management skills and experience
Ability to manage multiple priorities (adept at multi-tasking)
Commitment to detail and follow through
Strong interpersonal communication and customer interaction skills
Must be creative, innovative and flexible with the ability to work in a matrixed environment
Detailed understanding of general business and management practices is highly desired
PC and related software applications

At Thomson Reuters, we believe what we do matters We are passionate about our work, inspired by the impact it has on our business and our customers As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own

As a global business, we rely on diversity of culture and thought to deliver on our goals To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law

Intrigued by a challenge as large and fascinating as the world itself Come join us

To learn more about what we offer, please visit

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Research/Surveyor/MR
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

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