• Apps Support Sr Analyst Jobs in Pune,India - 23778301

  • Citibank India
  • Save Job
  • 6 - 8 Years
  • Posted : above 1 month

Job Description:

Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity

Team/Function Overview

Prime Finance support team comprises of Citigroups Agency Lending, Prime Brokerage & Securities Lending systems and focus on the support process and protocols This team will also be responsible for providing technical expertise during the Disaster Recovery, Start of Day checks The support team is tasked with the responsibly of ensuring high availability of Prime Finance estate to business

Role / Position Overview

CITI is seeking a highly motivated candidate for the position of Prime Finance Application Support Senior Analyst within our global support team located in Pune The successful candidate will be responsible for supporting our suite of prime finance applications specialized in Agency Lending, Prime Brokerage & Securities Lending applications

Key Responsibilities

Own; Provide L1/L2 support for mission-critical Prime Finance applications

Work closely with the development, QA and business support teams, and the Prime Finance business to determine strategy & priorities and to ensure that the team is meeting the business requirements Ensure team delivers on these priorities and communicated progress effectively to all stakeholders

Provide technical application support, monitoring the applications and technical platform, managing batch jobs, answer queries via phone, e-mail and other communication mediums

This group provides the detailed knowledge of the applications and the upstream and downstream dependencies For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code

Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc

When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved

Follow through to ensure each problem is resolved according to SLA

Effectively communicate issues and status updates with business support, regional colleagues, and development teams

Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team Liaise with business support teams and application development groups

Development Value

Develop Domain Expertise in Citis Prime Finance Production platforms

Opportunity to work across with Prime Finance Global businesses in Citi

Significant interaction with senior technology and business partners

Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day




Minimum 6 years experience working in a technology Application Production Support environment

Knowledge/experience of Incident, Problem, Change preferably on ServiceNow Understanding of Software releases, ability to understand RISK assessment of Change


Application Support Experience

6-8 years of strong Application production support experience in the financial industry

Experience using call/ticketing software


4 - 6 years of experience


Good SQL experience in any of the RDBMS


Autosys / CONTROL-M or other schedulers will be of added advantage

Programming Languages

UNIX shell scripting, Python / PERL will be of added advantage


Strong knowledge of Microsoft based operating systems

Experience using/troubleshooting Office with emphasis on Word, Excel

Additional Skills (preferable)

Other Applications

Knowledge / working experience of ITRS Active Console/other monitoring tools

Knowledge / working experience of Autosys/scheduler


Bachelors Degree or Higher with technology major

Hands on support experience with automation skills preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience


Strong interpersonal skills

Should be a self-starter

Able to communicate clearly and concisely; Strong analytical and problem-solving skills

Must have good attention to detail and a strong commitment to quality; High levels of personal commitment, professionalism and integrity

Ability to have worked with off-shore teams and operating in a virtual team environment

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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