Job Description:

Apps Support_GPA - GENESIS - 19032480

Description

Overview

Citis technology team is growing at lightning speed, and were looking for talented technologists to help build the future of global banking Our teams are creating innovations used across the globe were changing the way people bank and how the world does business Citis technology team supports business operations in 100 countries, across multiple lines of business spanning both Institutional and retail businesses The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citis unmatched globality and vast expertise

Background

The team supports a number of critical initiatives on an ongoing basis including IFRS9, Basel III and CCAR Reporting The ideal candidate should be technically astute, well organized, pro-active and comfortable discussing issues with business and technical users at all levels This role requires the candidate be able to effectively provide support for all systems for internal customers through support queues / channels; addressing problems quickly, thoroughly and consistently Establish run books and maintenance windows/calendar for recurring operational activities Document and maintain a knowledge base of technical articles and policy and procedural documents Ability to perform continuous process improvement to all support and maintenance activities The candidate should have a strong IT background in RDBMS, ETL, BigData and Unix Experience with large volume data analysis servicing the Finance industry is preferred A strong focus on communication and technical skills, system stability, assessing user expectations, and problem management which includes issue documentation, root cause analysis and trending analysis is needed for this role

Key Responsibilities

Precise reporting on tickets Total in PS, Aging, frequent updates, escalations, etc

Leading resolutions Identifying short and long term fixes

Responsible for SLAs, RCAs and meetings to plan and implement work from the RCAs

Daily review of Production Support incidents ensuring 1 Incident updates are happening regularly 2 No backlog is building 3 Critical business tickets are not left unattended

Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system/data problems

Provide technical oversight across systems and applications; leverage support skills across multiple teams and departments

Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient

Communicate complex technical issues to business users in a language they understand

Able to provide effective client communications regularly and escalate when appropriate

Provide support for the applications on a rotational basis where needed Able to cover off hours and weekends where required for tasks like system upgrades and new production rollouts

Plan for and execute annual Continuity of Business (COB) tests, which will involve liaising with DBAs, System Administrators, Users and other technical support teams to ensure test plans are executed as per the plan

Ensure production support documentation is kept up to date

Qualifications

2 years experience in Databases / SQL

2 years experience in Building SQL queries

2 years experience in DB Procedural Language is a plus

1 years experience in Hadoop, HDFS, Yarn, oozie, spark and Hive queries

1 years experience in Unix platform

1 years experience in writing Unix Shell Scripting

1 Years Core Java experience

1 Years experience in Webservice /API is a plus

Experience working in a support environment and dealing with business and technology users in a support role

Excellent written, verbal and presentation skills

Proficiency in dealing with complex technical issues in an application support role (NOT desktop) support

Strong Problem Solving skills

Knowledge of Retail and whole sale Risk reporting is a plus

Bachelor Degree or equivalent work experience

Qualifications

Overview

Citis technology team is growing at lightning speed, and were looking for talented technologists to help build the future of global banking Our teams are creating innovations used across the globe were changing the way people bank and how the world does business Citis technology team supports business operations in 100 countries, across multiple lines of business spanning both Institutional and retail businesses The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citis unmatched globality and vast expertise

Background

The team supports a number of critical initiatives on an ongoing basis including IFRS9, Basel III and CCAR Reporting The ideal candidate should be technically astute, well organized, pro-active and comfortable discussing issues with business and technical users at all levels This role requires the candidate be able to effectively provide support for all systems for internal customers through support queues / channels; addressing problems quickly, thoroughly and consistently Establish run books and maintenance windows/calendar for recurring operational activities Document and maintain a knowledge base of technical articles and policy and procedural documents Ability to perform continuous process improvement to all support and maintenance activities The candidate should have a strong IT background in RDBMS, ETL, BigData and Unix Experience with large volume data analysis servicing the Finance industry is preferred A strong focus on communication and technical skills, system stability, assessing user expectations, and problem management which includes issue documentation, root cause analysis and trending analysis is needed for this role

Key Responsibilities

Precise reporting on tickets Total in PS, Aging, frequent updates, escalations, etc

Leading resolutions Identifying short and long term fixes

Responsible for SLAs, RCAs and meetings to plan and implement work from the RCAs

Daily review of Production Support incidents ensuring 1 Incident updates are happening regularly 2 No backlog is building 3 Critical business tickets are not left unattended

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Company
Citibank Indiaarfix

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