Job Description:

Applications Support Req # 190102122

Location Mumbai, MH, IN

Job Category Technology

Derivatives and accounting Production Management Team is responsible for provision of applications providing derivative settlement and critical general ledger posting for Cash, Rates, Credit Markets, FX, Money Markets, and Equities businesses
Derivatives and accounting Production Management is responsible for application hygiene and resiliency on which it runs includes investigation and resolution of logged support calls, incident and problem management across the globe Team also manages execution of release tasks and providing on call support over the weekend
The role also involves owing all application system hygiene and as a production owner ensuring they are resilient Team will do this in close collaboration with the plan, build and control teams in Core Processing and AD partners
The role will be based in Mumbai and will involve working as part of a global team that also has representation in Mumbai/Buenos Aries Work in close collaboration with Core Processing Plan, Build, Operate and Control teams Work in partnership with Global Technology Infrastructure (GTI) and represent CP on technical forums Weekend work will be required as well as occasional overnight support The work will entail providing support coverage during EMEA hours

Key Responsibilities and Typical Duties include the following

To manage and resolve day-to-day production support globally which includes Incident and problem management

To update key control systems according to procedure and in a timely manner (within JPM these include Conquest/HPSM, EPV, ITSM)

To create and update run book documentation for the supported applications as required

To participate in Critical Site Tests for supported applications

To assist with project testing when appropriate, especially as related to non-functional requirements

Key skills

Excellent proven problem-solving skills
Logical, able to think outside the box
Good interpersonal and customer-facing skills
Strong written communication skills
Flexible, co-operative and resilient
Able to work effectively under pressure and frequently changing priorities
Flexible to attend APAC and EMEA rotational shift and weekend release task s

1) Strong 5 to 9 years of experience on application support stream for distributed or open systems applications related to Global and Direct Custody business Proven experience on Automation and DevOps is highly preferred
(2) Hands On experience on Oracle SQL, Shell Scripting, Java/J2EE, Monitoring tools (like Geneos, Dynatrace), Scheduling Tools viz Autosys, Control-M, Middleware Technologies like MQ, QPID
(3) 5 to 9 years of experience preferred
(4) Good understanding of Incident, Change, and Problem Management processes
(5) Knowledge of relevant businesses such as Reconciliations
(6) ITIL framework knowledge is preferred

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the worlds important corporations, governments and institutions Youll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world

When you work at JPMorgan Chase & Co, youre not just working at a global financial institution Youre an integral part of one of the worlds biggest tech companies In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development Our $95B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co we value the unique skills of every employee, and were building a technology organization that thrives on diversity We encourage professional growth and career development, and offer competitive benefits and compensation If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

2019 JPMorgan Chase & Co JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

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