• Applications Production Support Intermediate Analyst Jobs in Pune,India - 25699846

  • Citibank India
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Responsibilities The Applications Support Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team The overall objective of this role is to contribute to applications systems analysis and programming activities


Work closely with Level 1 support, development teams and infrastructure teams to deliver strategy & priorities and communicate progress effectively to all stakeholders
Analyse and resolve issues that arise on applications being supported Ensure SLA is being met
Provide support to the business on day-to-day activities and ad-hoc requests
Communicate issues and status updates with all stakeholders effectively
Maintain application availability to business users globally
Ensure the stability of applications by proactively seeking ways of improving stability
Drive initiatives for capacity planning, resiliency/failover plans and monitoring enhancement
Perform Change Management and deployment activities on production environment
Provide ideas and conduct efficiency and effectiveness improvements in support processes
Perform Incident and Problem management including prioritization, cause analysis and escalation to appropriate groups
Provide RCA (Root Cause Analysis) and recommendation to the application development team to increase the stability of the system and reduce number of incidents created for the application
Create and maintain a knowledge base to provoke knowledge transfer within the team


2-5 years of relevant experience in the Financial Service industry
JAVAexperience in the past
Understanding of TOMCAT Server and Deployments
Good understanding of ITIL
Intermediate level experience in Applications Development role
Understanding of problem management methodologies
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc)
Good sense of production incidents / issues handling
Familiar with Unix commands Shell scripting
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements


Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required

Citi Canada is an equal opportunity employer Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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