• Applications Infrastructure Support Analyst Jobs in Pune,India - 23857698

  • Air Products

Job Description:

Applications Infrastructure Support Analyst (Data Center Engineer/Spec


and Qualifications


Day-to-day end user support of the Enterprise Citrix XenApp environment, including problem solving and documentation
Identify application performance inefficiencies, gaps and issues
Implementing repairs to application issues as identified through incident investigation and analysis, implemented using standard ITIL Change management principles
Drive the analysis and documentation of supported applications and their underlying infrastructures
Assisting with the activities associated with the installation, deployment, testing and upgrade to supported applications
Collaborate with customers from problem identification, testing and resolution
Participation in scheduled Disaster Recovery exercises as needed
Meet with and work with fellow Technical Support resources in other regions as needed to support Air Products business needs
Work with application developers to resolve issues and develop and implement solutions
Participate in Global IT projects to create/maintain application infrastructures as required by business needs
Provide 7x24 level 2-3 global support for AP computing platforms, infrastructure hardware/software, services, processes and offerings that are supported by Information Technology (IT)
Engage support providers or vendors, as appropriate, to resolve issues and ensure continuous availability to AP business processes, connectivity, communications and services
Collaborate with Infrastructure Engineering, in design, integration, testing and landing of new and enhanced information systems, services and offerings
Understand, adhere to and execute adopted ITIL practices for Change, Incident, Problem and Release Management
Provide technical subject matter expertise to project teams and support teams as needed

Core Skills for each application (Citrix XenApp enabled) Installation
Design, creation, and maintenance of databases and associated database objects
Monitoring performance and availability
Backup and restore
Security design
Periodic maintenance processes
Query troubleshooting and tuning
Connectivity troubleshooting

EDUCATION AND EXPERIENCE Bachelors degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
Approximately 5 years of experience implementing, migrating and supporting technologies for Citrix XenApp
Citrix XenApp CCA/CCP certified
Experience in Citrix XenApp 6x & 7x
Experience with Citrix NetScalers would be an advantage
Knowledge, to a good level in MS Active Directory, MS Windows server and desktop OS
Techincal experience in and at least 5 years experience in supporting hardware and Microsoft operating systems
Understands architectural issues and factors them into decisions and recommendations
Strong analytical along with logical approach to troubleshooting and problem-solving skills are essential across multiple services and technologies
Candidate must possess strong verbal and written communications skills in order to effectively communicate technology changes to clients inside and outside of IT
General understanding of Project Management methodology
General understanding of Information Technology (IT) infrastructure and processes (ITIL)
Ability to assess and prioritize competing issues and opportunities
Ability to anticipate potential problems and develop solutions needed to resolve them
Ability to effectively work independently and collaboratively across global, cross organizational team environments and participate in virtual projects, work requests or activities
Able to prioritize and meet milestones when working on multiple projects simultaneously
Strong interpersonal and teamwork skills
Strong ability to work with strategic vendors, outside service/support providers and other third party suppliers

Req No


Employment Status

Full Time

Employment Type

Asia - Regular



Business Sector / Division

Information Technology





Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petrochemicals, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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