• United States Of America, Usa
  • Save Job
  • 2 - 6 Years
  • Posted : above 1 month

Job Description:

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers

We are looking to hire Technical Support Engineer to join our growing company This position will be part of our regional Customer Support department based in Mexico City

Position Summary (Roles & Responsibilities)

Provide post-production support services for the customers, including the following activities
Analyze, identify, prioritize and assist in resolution of issues in production environments
Analyze, categorize and assist in development by application enhancement requests
Provide business users with application support
Configuration management and change management

Finalize the implementation process; identify the outstanding tasks and problems remaining after the implementation
Work with professional services to ensure seamless transition and knowledge transfer to customer support
Establish good working relationship with the customers while providing onsite technical support for production environment
Troubleshoot, analyze and resolve various software problems in customer solution
Implement and deploy change requests and enhancements to further improve the existing solution
Perform product demonstrations as necessary to introduce customer to solution
Work with professional services, product management, quality assurance and development teams to develop and improve product offering and eliminate software problems

Experience & Requirements

Experience At least one year of recent development or support experience in enterprise-wide information systems or experience in software technical support or equivalent


Experience as a developer, implementation or technical support engineer;
Experience in Java, J2EE and SQL technologies;
Experience in software technical support or equivalent will be considered an asset;
Experience with Oracle Server (SQL, PL-SQL);
Knowledge of implementation methodologies and development techniques;
Good written and spoken English is a must;
Good communication skills;
Experience in telecommunications areas will be considered an asset


Higher technical education / University Degree on Computer Science or related

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:



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