• Application Support Technical Lead Jobs in Bangalore,India - 23851951

  • Tavant technologies ltd

Job Description:

Application Support Technical Lead Operations Bangalore, Karnataka

Description



Experience 8 12 years

Job Title Application Support Lead Production Support Lead

Location Bangalore

Reports to Velox Support Manager

Job Purpose

To lead and provide high quality operational and technical application and systems support to Velox customers and internal business functions Owner of the Problem Management process, ensuring incident and problem management goals are achieved Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents for Velox products

Must have skills for success in this role

Technical Skills

8 years experience on Java programming
8 years experience Java based web applications troubleshooting skills
Strong Java code debugging skills
Good understanding on production architectures
Good working knowledge on Unix environments
Good experience in Log analysis tools like splunk, kibana et,
Good experience in application monitoring tools like Dynatrace, appdynamic , newrelic etc,
Experience working with IT service management tools
Good to have experience in spring boot, AWS, microservices architecture, ELK stack

Responsibilities

Lead and prioritize the Application Support teams workload (5 PERCENT )
Manage and Own the Incident Management Process for Velox products (25 PERCENT )
Develop, co-ordinate and promote the effective functioning of incident management activities across all of support teams (20 PERCENT )
Share / spread knowledge with team members as well as internal teams (client services, service desk, development) (10 PERCENT )
Pro-active in maintaining and increasing the teams and own technical knowledge
Identify training needs or requirements individually and for the team
Coach and develop team members to examine potential areas for Service Improvement and raise proposals with the Service Manager
Provide technical leadership (5 PERCENT )
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis (5 PERCENT )
Maintain application monitoring, performance tuning and testing (10 PERCENT )
Provide 3rd line Application Support on complex microservice architecture REST web services applications
Provide input to administering and maintaining all production and internal environments
Provide input to the implementation, backup and roll-back plans for bugfixes
Act as a technical resource for Velox products
Ensure there are robust procedures and processes within the application support function
Follow appropriate support procedures and policies (ie change control, security and auditing, release, configuration, problem and incident management)
Maintain good working relationships with internal teams as well as 3rd party vendors
To examine potential areas for Service Improvement and raise proposals with the Service Manager(5 PERCENT )
Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service (5 PERCENT )
Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support
Develop strategies to allow Application Support to manage resultant problems
Ensure incidents and problems are up-to-date (10 PERCENT )
Ensure all technical and non-technical documentation is up-to-date
Contribute to management reports

Operational Skills

Experience leading technical support teams
4 years experience in a hands-on application support lead/manager role
Extensive problem solving and debugging skills
Ability to independently apply production upgrades and support the products and technologies
Experience in providing services to agreed SLAs
Experienced in Problem and Incident Management
Experience working in an ITIL environment
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short notice
Experience in leading small teams (5 to 10 members)

Personal Qualities

Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to lead and take ownership and responsibility
Ability to multi-task, work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fast learner, energetic and enthusiastic
Adaptable and flexible to business demands
Strong organizational and planning skills
Positive can-do attitude
Team player

Good to have knowledge in

Java, spring boot, microservices, spring framework, GIT, Eclipse or STS, Unix, Message Queues
Monitoring tools like splunk, ELK stack, appdynamics or any other industry standard ones
MongoDB (recommended) or any other NoSQL and sql database experience
AWS basics like S3, EC2 services

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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