• Application Support Senior Analyst Jobs in Pune,India - 25702237

  • Citibank India
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Responsibilities The Apps Support Sr Analyst is a seasoned professional role Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function Integrates subject matter and industry expertise within a defined area Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources Strong communication and diplomacy skills are required Regularly assumes informal/formal leadership role within teams Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization Work and performance of all teams in the area are directly affected by the performance of the individual


The Application Support Senior Analyst provides technical and business support for users of Citi Applcations This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment Identifies risks, vulnerabilities and security issues; communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency


8 years of working experience
Well versed with L3 production support activities
Strong knowledge on with Java, AngularJS, Spring boot, Oracle, Spring framework, Hibernate, and Elastic Search is must
Good to have Microservices architecture knowledge
Strong understanding of object oriented analysis and design, design patterns, high availability and concurrent programming
Experience in working multiple OS (Unix, Linux, Win)
Knowledge of Autosys/CA Workload Control Center tool is added advantage
Experience in any of the monitoring tools like AppDynamics is preferred
Ready to work on enhancements and bug fixes on agile process
Provide on call support during critical issues
Handling Production Ticket/Issues
Should be open to work in 24/7 rotational shift (if required)
Must have good verbal and written communication skills
Experience in performance tuning of large technical solutions would be advantageous
Demonstrated people and technical management skills
Experience in Financial industry would be advantageous
Experience with Agile methodology


Bachelor of Engineering degree or higher

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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