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  • 0 - 3 Years
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Job Description:

Application Support Senior Analyst (AVP) - 19027846

Description

About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients

Citis Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities

Diversity is a key business imperative and a source of strength at Citi We serve clients from every walk of life, every background and every origin Our goal is to have our workforce reflect this same diversity at all levels Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all

Team/Function Overview

Citi technology are seeking a highly motivated front office IT professional to join our Production Services team support group in India

The FXLM (Foreign Exchange and Local Markets Rates) team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, Sales tools, to Risk and PNL consolidation, providing application support to our Currencies and Local Markets Rates businesses

Role / Position Overview

We are searching for a highly motivated and enthusiastic person who will provide front line support to Currencies and Local Market Rates businesses We work in partnership with the business running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed

The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform

You will develop detailed knowledge of both Currencies and Rates trading businesses

You will be working closely with your counterparts in Singapore, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the plan team

Key Responsibilities

Ability to handle incidents, problems and change at a global enterprise level Calm and analytical when faced with major incidents on critical systems

Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution

Communicate effectively with operations and technology partners on a regional or global basis

Primary point of contact for system support; coping with day to day issues that may arise

Undertake both individual assignments and participate in team collaboration activities

Development Value

Citi established the regional Operations and Technology Centre in India and this expansion effort is continuing in our technology teams With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career

You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems

You will gain people management experience, working closely with your team on their career development

Work-Life Balance - At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours

Knowledge/Experience

Experience of providing business facing support would be an added advantage, but not essential

Skills

Good interpersonal and communication skills, great teammate

UNIX (AIX/ Linux) environment

Databases - Oracle, Microsoft SQL

Knowledge on Geneos ITRS monitoring would be an added advantage

Qualifications

Bachelors Degree

Hands-on experience with any flavor of Unix, windows, database and networking basics

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Citi Canada is an equal opportunity employer Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply

Primary Location NAM-CAN-ON-Mississauga

Job Category Technology

Schedule Full-time

Education Level Bachelors Degree

Shift Day Job

Employee Status Regular

Travel Yes, 10 PERCENT of the Time

Office Location / Address Mississauga

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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