• Application Support Manager Jobs in Canada - 25313889

  • CGI Information Systems and Management Consultants Pvt Ltd
  • Canada
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Position Description We are Canadas largest independent information technology services firm, and after 40 years, were still growing! We have a challenging career opportunity for Application Support Managers to work for our Telecom Industry

Your future duties and responsibilities Under the direction of the Application Support Director, the Application Support Manager will be responsible for
Building and maintaining relationships with the Service Owners and Managers within our client organization
Managing critical incidents , gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources (from CGI, from the customer and/or from supporting vendors), to efficiently restore service
Performing regular problem management activities
Leading the onshore team, ensuring accurate billing and a balanced workload for the members
Providing guidance to the offshore team, ensuring services are being delivered according to the contract
Providing team feedback and developing action plans to remediate issues, identifying processes and skills required for continuous improvements in knowledge
Managing projects and transitions when required
Creating and managing new hardening initiatives
Ensuring that the root causes of incidents are being determined and reporting the statuses to CGI management as well as the client counterparts
Providing and/or reviewing and rationalizing estimates that will be provided to other teams (primarily development)
Identifying and developing new business opportunities

Will Also
Participate in technology reviews
Participate in operations best practices sessions
Contribute to knowledge sharing initiatives

Required qualifications to be successful in this role Bachelors Degree in Computer Science or related fields
At least 7-10 yrs in Information Technology
ITIL Certification
Available for on-call duties 7x24

Technical requirement
Database Technologies Knowledge of Oracle, SQL Server
Middleware Technologies Exposure to Weblogic and Tomcat
Programming Languages Java, NET, IBM BPM, Oracle OSM
Operating Systems UNIX, LINUX, Windows
Managing the delivery of IT services
Troubleshooting skills
Leading teams locally and remotely
Project delivery

Nice to Have
Bilingual French (Oral) and English (both written and spoken)
Experience working in Agile and DevOps environments
Experience automating routine and repetitive support activities
Knowledge of Telephony applications
Knowledge of Operations Support

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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