• Application Support Manager Jobs in Bangalore,India

  • Standard Chartered Bank Ltd
  • Save Job
  • 13 - 15 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Brief Scope

The support manager role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager

Responsibilities area Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training

Qualification

Academic & Professional

Field of Study Computer Science/Information Technology & related fields

Certification Bachelor of Science or higher

Skills & Attributes

The following skills are required to be successful in performing this position

Must have

Minimum 13 to 15 years overall experience

1Strong Techno functional knowledge on Retail banking applications

2 Minimum 5 /7 years of experience in applications development and/or production supports

3 At least 3-4 years experience interacting with internal and external users via verbal and written communication

4 Excellent prioritization, organizational and time management skills

5 Demonstrate strong problem solving skills and analytical in problem resolution

6 Team player, fast learner, self initiative and reliable

7 The position will require candidate to be on standby support for non-office hour online or batch incidents

Nice to have

ITIL certifications

Prior experience in Production Support Services

Experience in banking domains applications( ATM/ Credit card SWITCH)

Key Responsibilities

- Primarily responsible for running Continuous Services programs across Retail Banking area

- Primarily responsible for the stability of the production system

- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting

- Responsible for knowledge management, ensure that resolution steps, preventive actions etc are well documented and kept for future reference

- Responsible for adhering to the established process of Incident, Problem, Change and Release management

- Responsible to proactively identify the risks in the application and manage the mitigation actions

- Responsible for managing, tracking and timely closure of risks and other compliance related issues

- Participate in internal / external risks and responsible for timely closure of audit action items

- Participate in cross-training and knowledge transfer activities within support teams

- Resolve technical issues

- Manage and resolve severity incidents

- Analyze the issues reported by users and provide solutions

- Follow up each issue to closure

- Take preventive measure to prevent severity incidents

- Manage inventory records

- Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue

- Resolve issues and maintain updates in Remedy

- Perform root cause analysis of incidents and maintain repository for future use

- Coordinate with IT Service Centre for resolution of issues

- Ensure that backup and disaster recovery plans are executed

- Coordinate during the SCM process for source management

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jan 2020

Key Skills:

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