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  • 6 - 8 Years
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Job Description:

Application Support Lead Analyst - 19030025

Description

Job Purpose

This business-critical requisition required to support daily production batches This requires research and identification from failed batches to resolutions at the quickest time This is a business sensitive position that requires attention to detail and quick turnaround Liaise between various support team across multiple vendors to provide seamless customer experience

Job Background

This reports to the application support manager lead locally and globally Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues

Key Responsibilities

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met

Establish and monitor process performance measurements and business impact Gather and communicate performance statistics and reports to internal stakeholders and senior management

Monitor effectiveness and efficiency of production and/or process Determine and/or drives change and improvement efforts in production and/or processes

Coordinate with other stake holders located across shores

Ownership and responsibility for end-to-end production batches

Ensure process compliance and manage expectations of the leadership

Actively trace and track issues and document the issue resolutions

Create monthly issue reports

Ensure best practices are followed

Development Value

- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank

- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting

- Opportunity to directly work with a highly motivated team

Qualifications

Knowledge and Experience

- Experienced with handling production support activities

- Familiar with Ab Initio architecture for issue identification and issue resolution

- Should be aware of the scheduling tool

- Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports

- Relational Database SQL (Oracle) experience (5 year) Should be capable of writing complex and efficient SQL DML statements

- Experience on shell scripting would be added advantage

- It is desired but not mandatory to have experience with ETL Development tools

- 6-8 years experience in handling production support activities

- Unix shell scripting experience and understanding of Ab Initio environment (Co>Operating system) He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase

- Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching He should be able to analyze the existing graphs and should be able to provide impact assessment

- Should have good expertise in database level analysis to trace issues to closure

Skills

- Strong design & execution bend of mind

- Thorough understanding of DWH methodologies

- Design pattern implementation, Algorithms and Data Structure

- Ab-Initio development, components usage, EME, migration process with branching

- Unix shell scripting

- Software engineering best practices

- Passion for technology and self- starter

- Orientation towards Disciplined development processes

- Strong writing, communication, time-management, decision-making, and basic task organization skills

- Ability to prioritize and manage schedules under tight, SLAs

- Willingness to learn backed with solid technology understanding of distributed systems is essential Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest

Qualifications

First class degree with excellent academic qualifications BE/ BTech in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience

Competencies

Business Process Design - Extensive Experience

Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations

Standard Operating Procedures - Extensive Experience

Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency

Process Management - Subject Matter Expertise

Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes

Effective Communications - Extensive Experience

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Decision Making and Critical Thinking - Extensive Experience

Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions

Accuracy and Attention to Detail - Extensive Experience

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy

Managing Multiple Priorities - Extensive Experience

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation

Problem Management Process - Extensive Experience

Knowledge of and ability to bring a reported problem to successful resolution

Operational Functions - Extensive Experience

Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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