Job Description:

Application Support Req # 190101900

Location Mumbai, MH, IN

Job Category Technology

JP Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset &

Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important

financial transactions and providing essential strategic advice to our clients such as the government, large domestic

and multi-national corporations, non-government organizations and financial institutions and investors India is a key

market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are

integrated within our businesses Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore

and Hyderabad to support the firms operations regionally and globally The centers provide comprehensive strategic

support across technology and business operations processing to all lines of business and the corporate functions

The Technology team at our GSCs service all Lines of Business and Enterprise Technology in helping build and operate

innovative industry leading solutions The breadth of capabilities within the Technology team at the GSC enables it to

support the firm in leading edge areas such as Digital, Big data analytics, Robotics & Machine Learning

Key Roles and Responsibilities of successful candidate

Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs

Knowledge of Incident, Problem and Change Management processes and tools

Manage, track and validate all changes to the Production, Disaster Recovery environment

Manage incidents and leverage cross-functional teams to quickly eliminate impacts

Escalate issues/Risks effectively when necessary across supporting framework

Knowledge (documentation) management experience Strong technical documentation skills

Ability to align IT service offerings with business strategies, goals, and objectives

Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions

Experience working a in a multicultural department with globally disperse resources and responsibilities

Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to

different audiences simultaneously, such as business, technical, operations, senior management, etc

Possess excellent trouble-shooting skills, are driven to help internal/external customers

Aggressively respond to service requests from Client facing support teams, Operations partners, etc

Manage application and infrastructure to maximize stability and resiliency Leverage and improve monitoring and

alerting capabilities to ensure application SLAs are met

Strong focus on automation and processes Design, implement, improve and utilize key monitoring tools

Banking & financial industry system experience

Infrastructure product knowledge as mentioned above in Responsibilities

Experience with ITIL processes

Strong understanding of Unix/Linux platform

Strong SQL/RDBMS skills preferably on Oracle & Sybase platform

Experience working with scheduling tools like Autosys/Control-M

Good communication skills (both verbal and written)

Able to multi-task, self-motivated and remain composed in high pressure situations

Ability to work in global team with multiple stakeholders

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the worlds important corporations, governments and institutions Youll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world

When you work at JPMorgan Chase & Co, youre not just working at a global financial institution Youre an integral part of one of the worlds biggest tech companies In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development Our $95B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co we value the unique skills of every employee, and were building a technology organization that thrives on diversity We encourage professional growth and career development, and offer competitive benefits and compensation If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

2019 JPMorgan Chase & Co JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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