• Application Support Engineer - VBA/IIS/MySQL Jobs in Bangalore,India

  • Aquity Solutions(Former M*Modal)
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Looking for Female candidates willing to work in Morning Shifts for Application Support with excellent communication skills

Roles and Responsibilities

1 Provide Enterprise level product support to clients (internal and external) via phone and email

2 Resolve assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources

3 Document all resolution activities, communication related to support request/Incidents in the respective support/incident ticket

4 Maintain status of issues in incident tracking system and perform appropriate follow-up on escalated issues

5 Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projects

6 Contribute to Knowledge Base in conjunction with the execution of issue resolution duties

Requirements

1 BE/ BCA/ MCA, BSc/Diploma (Computer Science) or related field 1 to 4 years experience either as a Product Support Engineer for Enterprise Application or as an Implementation Consultant providing support to US or International Customers

2 Excellent communication skills both written and verbal Demonstrated strong customer service/support skills

3 Knowledge of some or all of the following is required Microsoft operating systems, networking and Internet technologies, databases including MS SQL, MySQL, VBS/VBA, IIS/Apache, Java Scripting and Microsoft Office Suite

4 Problem-solving skills with complex software installations of Enterprise applications

Core Competency

1 Incident Management

2 Client Management (US or International)

3 Health Care Domain (Preferably Transcription)

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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