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  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Application Support Engineer

Industry IT Enabled Services

Location Hyderabad

Qualification BE (BE)


About Us

Affluent is a 6 years old organization with a strength of 550 employees providing Project Services and Managed services support to our clients We are a very stable financial company with revenues of 90CR and a total strength of 500 employees spread across Hyderabad, Bangalore, Pune, Mexico and North America Being an ISO 90012015 Company, we are also Microsoft authorized Gold Partner and Cloud Solution Provider Our Clients include but not limited to Microsoft, Deloitte, All State, State Street, Nomura, HoneyWell, Fiserv, Oracle, IBM, Bajaj and BNP; supported from our Indian offices in Hyderabad (Financial District & ODC at Kondapur), Bangalore and Pune

Roles and Responsibility

2-3 years of L2 application support experience

Good knowledge of Linux/Unix and Windows operating systems

Basic Knowledge on programming languages like Java or Net or Scripting

1 year of experience to AWS hosting, deployment, configuration

Security related knowledge like firewall, antivirus etc

Good communication skills is desirable

Willing to work in 24x7 shifts

Exposure to DevOps tools will be an added advantage

ITIL Knowledge

Root cause analysis(RCA) for problem tickets

Ticketing tools like service now, Jira experience

Primary Responsibilities

Production System health and Alert monitoring with correlation in mind to figure out any progressive or sudden discrepancy

Garner the Product knowledge, Production Data Centre Understanding and Application level dependency with Infrastructure/Networking Apply this to correlation monitoring to derive prudent impact analysis

Ensure details of every incident is discussed & shared within the team including knowledge transfer and the creation and maintenance of documentation

Work in shifts, to support 24x7 operation of the team

Provide out of hours support through an on-call scheme, if need arises

Package install, upgrades in different environments

Creation of ticket and tracking through lifecycle

Responsible to drive all technical and functional issues towards closure

L2 support, diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

Co-ordinate with L3 support or vendors for application bug/ enhancement requirement

Support L3 or Dev team during implementation

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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