• Hungary

Job Description:

Join Vodafone Hungary and build a better tomorrow!

We are looking for a

Applications Support Engineer

for our Technology team!

#lifeatVodafone

At Vodafone we connect everybody to live a better today and build a better tomorrow It is the future we have in our mind when we see the speed of technology development There is so much creativity across the technology industry that the speed of change is increasing We embrace the opportunities of the future and work proactively to make good use of technology As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work

Your place in the team

Responsible for the operation, support and maintenance in relationship to the companys IT systems within the DWH domain (main applications included but not limited to EIS, NEB, EUDR, AAR Beaver) Second line support and maintenance of the IT applications and supervising role on supported application area Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance The activities include end user and daily first line maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part Maintains direct vendor contact regarding third line maintenance support issues and fault tracking Sets up systems and application monitoring tools for the first line maintenance service departments surveillance and trouble shooting Prepares documentation and sets up of alarm systems with correlation rules Checks that both user and vendor SLAs are held Suggest improvements in all areas he supports and maintains 5x8 hours weekly and requested to do out of normal working hour on-call service in average a week a month

You will be involved in the following tasks

Able to solve medium to high complexity applications related incidents coming from end-users or AOC

Logging incidents and their status in Operations Work Flow management System with collecting all related information (logs, reports, SQL queries)

Able to analyze impact of incident and communicate it to affected user areas and minimize it

Escalating applications related incidents towards application vendor (third line support and maintenance) and track status

Liaising with other second line operations groups and development to solve incidents

Suggest solution to solve the root cause (the problem) of the incident

Ensures that application operations SLA with end-users is held

Suggest changes

Supports and end-users in functionality of the applications

Provide consultation and informal trainings to end-users

User Management (creation, delete)

Defines daily application related tasks for first line support

Supports first line maintenance in executing application related operational tasks

Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts

Can create complex monitoring scripts for application monitoring

Can manage complex operation task handover towards first line support

Provide consultation and informal trainings to first line maintenance

Escalates incidents and tracks resolution status

Checks if Application vendor SLA is held and escalates in case of vendor non-performance

Applies and makes sure that development and task handover / change management procedure is kept

Understands application support requirements towards developments and makes sure that they are acceptance tested

Makes sure that regression test for new developments takes place

Can suggest and applies changes in application on demand eg reference data, operational parameters, bulk modification

Keeps track of application changes with version control and is makes sure that release management is kept

Participate in specialist trainings that related to supported applications and areas, study operations and user manuals, requests specialist trainings

Regularly checks performance of supported applications and areas if it keeps SLA

Escalate any performance issue towards development, Capacity Management group

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
VODAFONE ESSAR LIMITEDarfix

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