• Application Support Engineer I-IN Jobs in Gurgaon,India - 25121669

  • Rackspace

Job Description:

FUNCTION Application Infrastructure Support REPORTS INTO Critical Application Services Manager

FLSA STATUS Non-Exempt

An Application Support Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications

As an Application Support Engineer you will work with decision makers, developers, system administrators, and systems integrators on a daily basis, acting as the conduit between those who write the customers code and the infrastructure teams at Rackspace The Application Support Engineer utilizes Application Performance Management (APM) tools along with knowledge of application development, frameworks, and web application architecture to proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability These skills, paired with an understanding of customer growth and traffic patterns, enable the Application Support Engineer to develop, propose, test, and implement solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications

An Application Support Engineer builds customer loyalty through extensive knowledge in application and infrastructure performance tuning, and works with internal teams to deliver a consistent and FANATICAL customer experience

JOB REQUIREMENTS

Key Accountabilities

Provide support in tuning applications and infrastructure
Design, develop, test, and implement new configurations, architectures, and standards
Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
Assist customers and internal teams to automate processes and incorporate devops methodologies
Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested
Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email

Key Performance Indicators

Customer/Internal Feedback (delivered via Unsat Ratings and/or email & phone)
Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools
Customer retention and growth as a result of consistently delivering high levels of service & support around customer application stability

ROLE DIMENSIONS

MAIN CONTACTS (external/internal)

Contact

Frequency

Purpose

Customers (phone and ticketing system)

Daily

To resolve issues, provide guidance, and receive feedback regarding ongoing projects or issues

Team Members

Daily

Providing recommendations and assistance and on customer issues, knowledge sharing, teamwork

Other departments

Daily

Assist issue resolution, active role in process change and improvement, active role contributing to the success of the business

PERSON SPECIFICATION

Level-appropriate knowledge of and/or professional experience with

Proficient in technology troubleshooting, design, and implementation
Ability to understand, administer, troubleshoot, and test OS and application platforms
Proficient communicator with the ability to convey complex concepts to both technical and non-technical individuals
Basic knowledge of performance tuning and scalability/reliability architecture best practices for a single platform (Linux or Windows)
Ability to configure and troubleshoot platform-specific web servers and services (Including, but not limited to, IIS, Apache, Tomcat, JBoss)
Understanding of at least one platform-specific programming language used for enterprise or large-scale web development (Net, Java or PHP preferred)
Exposure to Application Performance Management (APM) tools with the ability to interpret data, build dashboards, and engage in performance discussions
Ability to provide FANATICAL SUPPORT
MCSE or RHCE certifications preferred

Personal

Minimum 2 years system administration experience, including 2 years of experience administering highly available systems
Prefer previous experience with an enterprise application framework (AEM, CQ, ATG, Oracle Commerce, Sitecore, Hybris, Magento)
Ability to perform on-call functions
Bachelors degree in CS or IS preferred

About Rackspace
We accelerate the value of the cloud during every phase of digital transformation By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work Join us on our mission to build the worlds best technology services company

More on Rackspace
Rackers arent all alike We look different We think uniquely We are from many places and our beliefs & backgrounds vary But, being a Racker a valued member of a winning team on an inspiring mission is what connects us all Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic If you have a disability or special need that requires accommodation, please let us know

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

Key Skills:

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Sourced**

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status