• Application Support Engineer - Fusion Sales Cloud Jobs in United States Of America - 25314558

  • United States Of America, Usa
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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Application Support Engineer - Fusion Sales Cloud (CRM SaaS) - Lehi Utah location - 19001JB6 No Visa Sponsorship is available for this position

Preferred Qualifications

Application Support Engineer - Fusion Sales Cloud (CRM SaaS)

NOTE This role is located in Lehi, Utah

Oracle Fusion Applications Support Team is now expanding to support our rapidly increasing customer base It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be

Position Overview
As a Senior Support Engineer, you will be expected to have

Four years implementation, support, consulting and/or development experience in the CRM product family
Skills in using industry standard tools and techniques
Exceptional diagnostic and troubleshooting abilities
Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations

The following abilities will be advantageous

Experience in one or more of the following log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware,
Mentoring junior team members on new products and technologies

Job Responsibilities
As a Senior Support Engineer, you will be expected to
Apply considerable support/development/implementation experience, a deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases
Quickly master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization
Be considered an expert in implementation strategies, setup, installation, configuration and integration technologies
Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics
Be able to influence product design by providing feedback to development
Help define/refine future support processes
Coach, mentor and train your peers
Flexible to work weekends and holidays if required
Able to work shift 4(12pm MT - 830pm MT)

Candidate Profile

As a Senior Support Engineer, you will be expected to quickly develop and hone the following skills

Detail Oriented
Ability to influence and build cooperative relationships with wide range of key participants, from business executives to technical specialists
Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel
Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause
Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible
Fast and flexible problem solving aptitude so as to be able to adjust resolution plans as new data for given problems is obtained
Ability to persevere in the face of obstacles and ensure customers success
Able to work well with limited daily supervision
Process orientation preferred
Self starter


BS (Computer Science) or equivalent preferred
Other qualifications with adequate experience might be considered

Top 4 skill sets / technologies in the ideal candidate

Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting (CRM applications, Siebel, EBS, Peoplesoft)
Ability to analyze details and synthesize the big picture , frequently working with incomplete or ambiguous data
Creative use of industry standard tools to aid in the diagnostic process
Working experience in one of the following areas is seen as an advantage
XML, web services, java, javascript, PLSQL, databases and Groovy scripting

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Affirmative Action-Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

Job Support

Location US-UT,Utah-Lehi

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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