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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Position Title Application Support Analyst

Location Andheri, Mumbai

Qualifications Bachelors degree in Computer Science, Information Systems, Engineering Additional training, technical certification, and/or years experience may be substituted in lieu of a degree

Experience Required 1 - 4 Yrs

- The Application Support Analyst supports and monitors Clients platform and products to ensure the highest uptime possible and to solve or route technical support enquiries from merchant-customers and carrier-partners around the world

- The position provides an opportunity to gain experience and domain knowledge in the technology and mobile payments industries by leveraging existing technical knowledge

- The Application Support Analyst works on a 24/7/365 support team with rotating shifts and requires the ability to work nights, weekends, and occasional public holidays Work from office is required, however work-from-home opportunities are possible

Responsibilities

- Act as the first point of contact for incoming technical support requests by email and telephone, and for technical issues identified by platform monitoring systems

- Respond to incident reports and support requests by performing initial triage and investigations and routing the request to the appropriate support level or team

- Acknowledge and appropriately respond or route incoming support requests to ensure all are handled quickly and efficiently and correctly

- Provide support within stated service-level agreements, ensuring timely responses and resolutions to customers

- Perform various other troubleshooting and support tasks

Key Skills

- Requires a Bachelors Degree or higher in Computer Science

- Must have good understanding of how modern web applications and relational databases work

- Must have basic understanding and ability to use Linux or Unix operating systems

- Must be fluent in the English language (written and spoken)

- Should have an outgoing and pleasant attitude with desire to help people

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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