• Application Support Analyst Mumbai( Full Time) Jobs in Mumbai City - 25333139

  • Travelex India
  • Mumbai City
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

The Application Support Analyst is responsible for the application support of Travelex s applications The primary purpose of the role is to ensure SLA s are met by resolving incidents and work requests within agreed time scales, performing root cause analysis of faults and pro-actively identifying issues within the application code by monitoring application logs

Key accountabilities

Technical activities

  • Investigation and resolution of Incidents within agreed SLA s

  • Ownership and coordination of issue resolution across multiple teams such as third party package vendors, Travelex in-house development teams and Travelex infrastructure teams

  • Maintaining the support knowledge base of standard fixes / issue remediation work instructions

  • Continuous improvement of Travelex application support standards and processes

  • Proactive Problem Management, analysing support metrics and identifying root causes

Experience and personal qualities

Working Hours

Relationship management

  • Identify, recognise and acknowledge IT management and stakeholders

  • Establish communication channel with relevant stakeholders


  • Excellent written and verbal communication skills

  • Excellent listening and interpersonal skills

  • Logical thinking with a high focus on attention to detail

  • Ability to conduct research into systems issues and products as required

  • Ability to communicate ideas in both technical and user-friendly language

  • Ability to work effectively with individuals in remote locations


  • Minimum 1-3 years experience in production application support

  • Experience of programming with stored procedures

  • Experience with databases, data models, triggers

  • Experience in troubleshooting large integrated systems and databases

  • Experience with transaction handling strategies

  • Experience understanding and application of persistence strategies

  • Experience of Java, Web services, Apache/tomcat SQL Server

  • Experience of working in Production Services team

  • Experience with IT operational aspects of software development including build management and software configuration management

  • Experience in knowledge and hands-on experience with open source technologies and emerging technologies

  • Experience in problem solving skills with the ability to work under pressure to deliver to deadlines while managing multiple priorities

  • Team player who is willing to work outside immediate team to deliver organisational goals

  • Working knowledge of software configuration management, schema management and deployment strategies

  • Should be ready to work in shifts (24x7 setup)


Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 06th Jun 2020

Key Skills:

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