• Application Support Analyst Jobs in United Kingdom

  • CGI Information Systems and Management Consultants Pvt Ltd
  • United Kingdom, Uk
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Application Support Analyst Category Service Desk / End User Services

City London, England - Various, United Kingdom

Position ID J0719-0945

Employment Type Full Time

Position Description Be part of something challenging and rewarding and join CGI as an Application Support Analyst as part of a Test Environment Managed Service (TEMS) As part of a 20 strong team you will work onsite with a large Asset and Wealth Management client of CGIs The team is split between London, Chelmsford, Bangalore and Singapore and provides 24/7 support of the integrated test environments

In order for our client to act upon their investment decisions and make trades, they must do this through front-end applications The environment that supports these applications/trading platforms and ensures that they are all running smoothly is called Production

Test Environments are environments that also contain (a combination of) these applications, where testing of improvements, changes and new applications can occur without affecting live trades When issues occur, or testing inevitably (and often purposefully) causes a job/workflow/application to fail, TEMS is the first line of support in order to rectify the problem If TEMS do not have the capacity to fix the issue, there are specialist teams on hand to provide specific support to help resolve the defect/issue

We are looking for an Application Support Analyst who is a quick learner In return we will provide excellent training on a number of bespoke applications

Your future duties and responsibilities User administration
Environment re generations
Operational support, encompassing Environment and application checks, and Incident management and resolution
Executing ad-hoc requests
Escalation and co-ordination of Infrastructure related issues
Involvement with the infrastructure change and incident management process
Chairing weekly team meetings
Contribute to and minute weekly manager meetings
Attend weekly Change Advice Board (CAB) meetings in order to provide TEMS with visibility of global infrastructure changes that may affect our ability to support environments/applications 24/7
Complete monthly service report regarding the performance of the TEMS team for submission to client management

Required qualifications to be successful in this role The best candidates would ideally have a breadth of technical knowledge rather than being a subject matter expert on one technology They also need to have the ability to find solutions to problems that they have not encountered before which will involve applying their existing knowledge to new issues

Ideally you will experience of working with Wintel Server and one of the following technologies
ORACLE SQL/PL SQL
MS SQL Server
UNIX
IBM Websphere MQ

If you have had exposure to the following technologies it would be great, but they are not essential
MAESTRO (Tivoli Workflow Scheduler)
Automic UC4 scheduler
Microsoft technologies
Web applications

Experience within financial services (specifically Asset Management) would be a nice to have but is not essential

However, it is essential that you have previous experience of an Application Support role, as well as having good communication skills You will also be a quick learner and will have excellent attention to detail

Skills MS SQL Server
Unix
WebSphere
Wintel/Windows Server

What you can expect from us Build your career with us

It is an extraordinary time to be in business As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities

At CGI, our success comes from the talent and commitment of our professionals As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership All of our professionals benefit from the value we collectively create

Be part of building one of the largest independent technology and business services firms in the world

Learn more about CGI at wwwcgicom

No unsolicited agency referrals please

CGI is an equal opportunity employer

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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