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Job Description:

Application Support Analyst - 19030019


Job Purpose

This business-critical requisition required to support daily production batches This requires research and identification from failed batches to resolutions at the quickest time This is a business sensitive position that requires attention to detail and quick turnaround Liaise between various support team across multiple vendors to provide seamless customer experience

Job Background

This reports to the application support manager lead locally and globally Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues

Key Responsibilities

Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Citis business

Should have prior experience & should be able to debug Sybase stored procedures,

triggers ,joins ,indexes etc

Provide application support oversight in resolving and troubleshooting problems

Provide and support recommendations for improved procedures and policies

Work with various vendors and ensure that issue resolution is as per Citis standards and there is timely notification to the customers for the ongoing production issues

Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner

Assist and support in achieving departmental goals and objectives

Provide advanced application support to effectively utilize the system infrastructure and resources

Provide direct assistance to users in using and interpreting software tools and products

Interact with software vendors to provide best solutions to business problems

Ensure compliance of all security measures in application development processes

Development Value

- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank

- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting

- Opportunity to directly work with a highly motivated team


Knowledge and Experience

- 3-4 years experience in handling production support activities, identifying and resolving technical issues

- Experience with handling ETL jobs in Sybase/ Oracle with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another

- Should have good expertise in database level analysis to trace issues to closure Also, should have extensive experience in writing complex and efficient SQL DML statements

- Should be aware of various scheduling tool

- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

- Delivering regular and customized training to teams within the business

- Abinitio expertise will be an advantage

- Experience on shell scripting would be added advantage

- It is desired but not mandatory to have experience with ETL Development tools


- Strong design & execution bend of mind to help resolve complex technical issues

- Ticketing tools like ServiceNow

- Scheduling tools like AutoSys

- Thorough understanding of ETL and relational database methodologies

- Software engineering best practices

- Passion for technology and self- starter

- Strong writing, communication, time-management, decision-making, and basic task organization skills

- Good written & verbal communication skills


First class degree with excellent academic qualifications BE/ BTech in Comp science, IT or other engineering disciplines from a reputed institute with relevant work experience


- Sense of ownership and ability to escalate when/if required

- Good change management discipline

- Sincere, Flexible and willing to learn new technology as and when new mandates com

- Ability to understand domain concepts

- Ability to mentor team members technically

- Ability to prioritize and manage schedules under tight, SLAs

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:




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